Head of Product, Fulfilment

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

The Dispatch team within Grab’s Fulfilment Tech Family powers the core algorithms and system interfaces that make it possible for us to efficiently match and price incoming consumer requests on all of our on-demand and scheduled services to the most suitable driver partners on the ground. We use cutting edge technology and data science led optimisation to simultaneously run the many optimisations and choices needed to make this possible. We take huge pride in building a stack and algorithms that can robustly scale and dynamically adjust themselves at any level of underlying driver supply and incoming demand, so that we are able to fulfill every request on the Grab platform at a high level of quality.

**Get to know the Role**

We are looking for a seasoned product leader with experience in leading a competent product organization, deep experience in building and optimizing high scale tech products and channeling that to create a compelling value proposition for the consumers and the business. This is a senior position in Grab’s tech organisation with high latitude and ability to create the future of products and services that consumers in South East Asia will experience.
- You are a product leader who thrives on creating compelling value for your customers and doing that while empowering and growing your teams.
- You are customer-centric and able to discover and empathize with customer pain points.
- You are experienced in crafting delightful products that are easy to use.
- You are a master communicator who will work to bring teams together to drive towards a singular goal of making a product successful.
- You are able to use data to drive decisions, measure product performance, and communicate impact and get buy-in from senior executives.
- You are disciplined & persevering and understand that product management is both an art and science.

**The Day-to-Day Activities**
- Work across the various business and tech teams in the company to find how can Disaptch drive value for their goals, and forge active collaboration for the Dispatch team to be successful.
- Develop innovative and best-of-class products that uniquely serve our consumers, driver partners and merchant partners.
- Collaborate with engineering, design, analytics and data science to define an ambitious product strategy, develop and maintain a prioritized product backlog, and execute on delivering great experiences for users.
- Define and communicate product requirements and specifications by thinking creatively and rigorously about how to solve problems that have never been solved before at this scale.
- Partner with product marketing and business counterparties and other stakeholders on innovative and well defined go-to-market plans.
- Launch minimum-loveable-products based on quantitative and qualitative data on user behavior and experimentation, as well as being able to continuously iterate your product to enable more delightful customer experience.
- Define success metrics and consistently measure the impact of your work.

**The Must-Haves**
- Minimum 5+ years experience as a Head of Product/Director of Product at a medium/large tech software company, with demonstrable success in launching new products / features with clear impact;
- Excellent written and verbal communication skills.
- Excellent analytical skills and creative problem-solving skills.
- Empathy for users and a drive to discover and resolve their pain points.
- Excellent business acumen, customer-centric, team and results-oriented.

**Our Commitment**

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.