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Assistant Centre Supervisor
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COMPANY DESCRIPTION
**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic
DESIGNATION : Assistant Centre Supervisor / Centre Supervisor, Daycare *
RESPONSIBILITIES
As a Centre Supervisor, you will assist the Centre Manager in ensuring smooth operations of the Senior Day Care Centre (SCC).
You will be part of an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. Ideally, this person should also be promoting seniors’ independence and maintaining their cognitive and physical functions. This person will facilitate small-group activities in SCC to enable seniors to live with dignity and fulfilment.
A.Manage daily centre operations
- Assist the Centre Manager in ensuring the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety
- Supervise and guide the care staff to deliver care duties
- Meet guests and visitors in a friendly and welcoming manner and manage timely follow-up to their queries
- Increase productivity through the continual streamlining of processes and workflows
- Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits
- Maintain a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders
- Attend continuing internal and external training to upskill knowledge and skills
B. Oversee the centre programme for our seniors. This includes the following:
- Organise and execute activities that cater to needs and interests of seniors
- Train and guide care staff to lead and facilitate small group activities
- Promote active engagement and tailor participation of activities to seniors’ choices and abilities
- Support the Centre Manager in tracking clients’ outcomes and satisfaction
C. Proactively engage the caregivers of our seniors
- Provide regular updates of seniors’ medical and health conditions
- Communicate the beneficial outcomes of the centre activities and events
- Communicate with the caregivers the progress report of our seniors
QUALIFICATIONS
- Diploma holder or equivalent
- Minimum 2 years of supervisory experience
- Ability to listen and express clearly and concisely
- Facilitation skills and knowledge would be an advantage
- Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom etc)
OTHER INFORMATION
- Ability to work effectively both independently and in a team
- Have a caring, empathetic and patient personality to establish positive relationship with seniors and caregivers
- Proactive and observant in identifying and attending to the needs of seniors and staff
- Some experience in community and volunteer involvement would be an advantage
Working Location: Serangoon & Hougang
