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Tableau Product Manager

3 weeks ago

Remote, Singapore World Food Programme Full time

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance

**Job Title**: Tableau Product Manager

**Type of Contract**: Consultant Level II

**Division**: TECX, Technology Division

**Duty Station**:Remote

**Duration**: 11 months

**ORGANIZATIONAL CONTEXT**:
The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they manmade or in a natural disaster setting. TEC Division continues to increase its activities to meet the constantly growing demand from the organization and implement the initiatives related to digital transformation.

WFP has launched its digital transformation program with a strong focus on utilizing data for better informed decision-making. We are investing heavily in our deployment of Tableau, to enable powerful visual analytics capabilities, alongside platforms for data integration, deep field data collection, and corporate reporting.

**BACKGROUND AND PURPOSE OF THE ASSIGNMENT**:
Under the supervision of the Chief, Data Services, TEChnology (TEC) Division, the Tableau Platform Lead will be a key team member in leading the design, implementation, operation and optimization of Tableau services to support WFP HQ and field offices worldwide. Major duties include owning the platform roadmap and framework according to Tableau Blueprint best practices, fostering and improving the use of analytics throughout the organization by overseeing the Tableau user community, leading server upgrade and performance initiatives, developing and adhering to WFP’s data governance policies and guidelines, and liaising with Tableau services companies and partners on product improvements or solutions development.

**ACCOUNTABILITIES/RESPONSIBILITIES**:
**Tableau Services (40% of time)**
- End User Support: Utilizing Doctor Hour’s and individual coaching sessions to resolve end-user challenges with Tableau.
- Analysis Support: Organize data analyst support to assist teams who do not have capabilities needed to build visualizations on Tableau.
- Communication and Knowledge Management: Create and manage content on intranet, SharePoint, and social channels to provide easy access to information regarding Tableau and the WFP Analytics Platform (Tableau Server).
- Community Management: Create and manage the WFP Tableau Community.
- Training: Support Tableau Training requests

**Thought Leadership and Management (30% of time)**
- Strategically grow analytics services in WFP using Tableau as a catalyst to support Regional Bureau and Country Offices data needs.
- Build a roadmap so that Tableau contributes to the increase in data maturity in WFP under the overall umbrella of the WFP Global Data Strategy.
- Cultivate the Tableau partnership
- Identify data champions who can provide a foundation of capabilities in analytics and utilize Tableau to the benefit of Country Offices.

**Content and Data Governance (5% of time)**
- Create and implement data governance processes, standards, and guidelines for the WFP Analytics Platform (Tableau Server) that meets WFP’s information security, data privacy and protection requirements.

**Performance and Monitoring (5% of time)**
- Develop a set of performance metrics to monitor the success of Tableau Server / Desktop and provide insights to help drive improvements for WFP. Report regularly.
- Develop guidance on the performance tuning of workbooks, data sources and providing best practices for the user community.

**Technical Platform Oversight (20% of time)**
- Manage the external service provider team who provide maintenance and support services for the WFP Analytics Platform (Tableau Server)
- Ensure tickets for the Maintenance and Support team are successfully resolved and closed.
- Create business plan to assess the opportunity to move from on-premise to cloud infrastructure.
- and support for WFP’s TEC initiatives;
- Perform other duties as required.

**DELIVERABLES**:

- Tableau Product Roadmap created, reviewed, and approved.
- WFP Tableau champions identified, and community of practice extended.
- WFP Analytics Platform (Tableau Server) optimized and available for end-users (99% availability target). Security and data protection controls are configured properly.
- End-user support established and tickets closed in a timely fashion.
- End-user documentation, guidance and policies published and available.
- Business plan for move to cloud hosting infrastructure completed.
- Continuous engagement with Tableau Foundation team.

**QUALIFICATIONS & EXPERIENCE REQUIRED**:
**Education**:
University Degree in Computer Science, Engineering, Business Administration, Data Management, Statistics, Informatio