L2 Support

2 weeks ago


Singapore NEARSOURCE PTE. LTD. Full time

Mandatory Skills

**Responsibilities**:
1) Taking **L1 and L2 support **of existing BAU systems.
2) Taking the ownership of investigating the root causes within SLA
3) Manage the lifecycle of Jira tickets.
4) To coordinate and support infrastructure maintenance activities.
adhering to the best practices of the release management process.
6) To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
7) To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
8) To enhance existing support process to maintain/improve service level & quality.
9) Linux and Maria DB/Any database knowledge is must

**Requirement**:

- More than **5 years **Application Support Experience will be highly considered.
- Familiar with **MariaDB, KAFKA, Openshift, Jenkins, BitBucket**
- Possess experience and proficiency in **UNIX Shell/Perl Scripting**
- Knowledgeable on **Java, HTML and JavaScripting **.
- Effective communicator, with the ability to communicate with business/users
- Independent, proactive and demonstrate 'can-do' mentality
- Strong team player
- Ability to work under pressure and deliver excellent results.

Working Hours:

- Time : 9 to 6PM
- If there are deployments and incidents after office hours, staff needs to be flexible to work beyond office hours. Time-off is allowed if work more than 4 hours
- If the staff work the previous night, the time can be adjusted so that the staff can recover and have sufficient rest.


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