Community Manager, Traditional Chinese

1 week ago

Singapore Wargaming CIS Full time

**Job Overview**:
Community Manager, WOWS APAC/Traditional Chinese

**Reports To**:
Regional Community Manager, WoWS APAC

**What will you do?**:

- Take the lead of all community activities in Taiwan/Hong Kong/Macau
- Become the point-of-contact for WoWS Traditional Chinese community for internal and external stakeholders
- Act like a bridge between local and region/global
- Measure, monitor, and create detailed reports on community sentiment, concerns, and suggestions as well as community engagement performance
- Drive the daily execution and growth across social, community, and influencer programs, and set priorities and do what it takes to achieve the team's strategic goals
- Work with other country's community managers to gather input on regional and cultural differences to ensure campaigns are tailored to be impactful and appropriate regionally and locally
- Collaborate closely with the Product Team for cross-channel community marketing CRM campaigns and engagement plans for product launches, new feature rollouts, and events
- Research the latest trends and best practices to stay up to date on community trend

**What are we looking for?**:

- At least 5 years in Community Management or in a customer
- or user-related role
- Ability to discern, communicate, and uphold online community guidelines
- Culturally sensitive across the APAC region
- Community manager for Traditional Chinese region, proficiency in Mandarin and Traditional Chinese is a must (listening, speaking, reading, and writing skills)

**What additional skills will help you stand out?**:

- Understand local community market, trend and users' characteristic and behavior
- Fluent English language skill is essential to work with regional/global team
- Having a skill set of one of the languages in SEA countries is plus
- Understand customers and users (worked in Tech or FMCG industry)
- Enjoy challenges to grow
- Self-initiative

**About Wargaming**:
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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