Salesforce Application Architect

2 days ago

Singapore T0SS-EX S PTE. LTD. Full time

**Job Description & Requirements**

**About the Role**:
**Key Responsibilities**:

- Collaborate with public sector clients to gather and analyze requirements related to case management, translating them into technical specifications and solutions.
- Provide technical expertise and guidance on Salesforce Service Cloud best practices, ensuring solutions are scalable, secure, and maintainable.
- Conduct thorough testing and quality assurance to ensure the reliability and performance of Salesforce Service Cloud solutions.
- Troubleshoot and resolve technical issues, providing ongoing support and maintenance for deployed solutions.
- Work closely with project managers, business analysts, and other team members to ensure successful project delivery.
- Prepare and deliver technical documentation, training materials, and user guides to support end-users and administrators.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Salesforce Technical Consultant or Developer, with a focus on Service Cloud and case management.
- Salesforce certifications such as Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform Developer I & II, or Salesforce Certified Administrator are highly desirable.
- Strong understanding of Salesforce Service Cloud capabilities, including case management, Omni-Channel, Knowledge, and Service Console.
- Excellent problem-solving skills and the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
- Knowledge of public sector regulations, compliance, and security requirements is a plus.

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