Service Coordinator
6 days ago
As a Service Coordinator, you'll troubleshoot client issues, schedule project manpower, and track project completion. Your role is pivotal in ensuring efficient project execution, client satisfaction, and timely delivery of services.
1. **Client Interaction**:
- Engage with clients for remote troubleshooting, providing advice on servicing and maintenance issues.
- Maintain a proactive approach to client communication to enhance satisfaction and address concerns promptly.
2. **Manpower Coordination**:
- Assist in scheduling service technicians, ensuring proper allocation of resources for timely project completion.
- Coordinate with the Plumber, Main-contractor, or Consultant as required for seamless execution.
3. **Document Management**:
- Assist in document submissions and control to ensure compliance with project requirements.
- Ensure that all drawings and correspondences are accurately documented for future reference and auditing purposes.
4. **Tracking and Follow-up**:
- Implement a robust tracking system for service and maintenance cases to monitor progress and ensure timely resolution.
- Conduct regular follow-ups with stakeholders to address any outstanding issues and keep all parties informed.
5. **Project Schedule Review**:
- Review project schedules to align service activities with overall project timelines.
- Ensure timely submission of required documents to relevant authorities for approvals.
6. **Collaboration with Engineers**:
- Work closely with engineers during various project phases, providing necessary support and coordination.
- Facilitate effective communication between service teams and engineering departments.
7. **Ad-hoc Duties**:
Undertake any other ad-hoc duties as instructed by management, contributing to the overall success of the project and team.
**Requirements**:
- Proficient in MS Office and AutoCAD
- Possess excellent interpersonal skills to deal with clients
- Lots of initiative and excellent organizational skills
- Must possess integrity and drive
- Good team leading skills
- Ability to make good decisions
- Preferred, At least Diploma/Degree in Engineering discipline with minimum 2 years of relevant work experience.
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