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Supervisor - Data Centre Operations

2 weeks ago

Anson Road, Singapore Flintex Consulting Pte Ltd Full time

**Responsibilities**:

- Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)
- Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) - (multiple sites)
- Develop an operational team strategy to achieve Service Standards & SLA KPI’s.
- Professionally monitor and train team’s performance, provide on the job coaching and evaluate performance, compare results to objectives.
- Recommend or initiate hiring, promotions, transfers or disciplinary actions.
- Conduct regular safety and task specific training both theoretically and practical.
- Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.
- Establish, maintain, and promote exceptional customer service.
- Properly maintain and inspect tools & equipment.
- Schedule Maintenance Services as necessary to maintain the facility’s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).
- Always ensure an appropriate number of personnel on site.
- Oversees daily management of staff and manage the flow of Data Centre day-to-day operations
- Perform all services as efficiently as possible while limiting negative impact to the environment.
- Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.
- Correctly maintain and generate required reports, including trends surrounding the services.
- Correctly interpret and enforce company policies and safety procedures to ensure compliance.
- Manage team capacity & utilization for assigned tasks during normal operations SLA & standards
- Requires traveling to multiple sites if required.

**Job Requirements**:

- Minimum Required Experience: 3+ years of experience in a similar role. Preferred Tertiary educational level.
- Strong communication skills (verbal and written) in English for handling English speaking people and local country language.
- Focused on safety.
- Must have Team Management experience.
- Intermediate to Advanced computer skills (Word, Excel Powerpoint).
- Able to identify basic network components and understanding of computer terminologies.
- Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided).
- Data analysis skills.
- Attention to detail.
- Work independently and as part of a team. Ensure tasks are completed correctly and quickly.
- Must be comfortable working in a physically demanding environment.
- Ability to lift/move (~25 kg / 50 lbs.) equipment as required.
- Knowledge of machines, equipment and maintenance.
- Experience in handling multiple projects and tight timelines.
- Vendor interaction and relations experience.
- Knowledge of principles and practices of effective customer service.
- Provides direction, instructions and guidance to team members to ensure achievement of Service

Supervisor - Data Centre Operations