Duty Manager

2 weeks ago

Singapore Holiday Inn Full time

**About us**

Holiday Inn Singapore Little India

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest's stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.

Your Day to day
- **FINANCIAL RETURNS**:

- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit.
- Analyses and approves discounts and rebates.
- Ensures front-line staff complies with FIT marketing techniques and maximizes sales.
- Analyses the rate variance report to ensure room revenue control.
- Works with the Superior and Director of Finance in the preparation and management of the Department’s budget.

**PEOPLE**:

- Reports directly to and communicate with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates, and communicates with other hotel departments as required.
- Supervises and directs Reception and Reservations personnel.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Provides input for Front Office meetings.
- Works with Superior and Human Resources on manpower planning and management needs

**GUEST EXPERIENCE**:

- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest needs and resolve related problems.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and priority club guests receive special attention.
- Inspects the front of house and back of the house regularly for cleanliness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.

**RESPONSIBLE BUSINESS**:

- Takes action with the Property Management Systems (PMS) in an emergency situation.
- Fully conversant with all hotel emergency procedures.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures
- Be familiar with property safety, first aid, and fire, and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**What we need in you -**
- 2 years of similar experience in Front Office
- Good team player
- Good communication skills

**What we Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Extensive coverage of Medical, dental & optical benefits
- Insurance Coverage
- F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities
- Employability Partner: NTUC’s e2i (Employment and Employability Institute)_

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