Assistant Manager, Parts Order Management

**Job Description**:
A new opportunity has arisen for a skilled Assistant Manager, Parts Order Management like you, to oversee and bring expertise to our team. This role will be generally responsible for
- Assist the Sect Leader in smooth and efficient operation of Section under his/her charge
- Provide guidance and motivations to the staff within the sect to achieve Dept. KPIs set
- Responsible for processing and fulfillment of the spare parts orders to meet annual sales target set for the respective countries under his/her care
- Team player within the Service organization (TL)

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

**Key Accountabilities**:

- Ensure good office hygiene among the staff in terms of resources planning, good working environment and social well-being of staff.
- Assist in motivating, counselling, guiding and supervising over the sect in work related matters
- Act as a mediator to bridge the gap of the expectation between the staff and management in the interest of the organization and recommend course of action to close the gap
- Ensure that the staff provide good service support level to customers and project a good company and product image
- Cultivate and ensure good working relationship among co-workers and inter-departmental staff in the organization
- Ensures that all enquiries/orders of parts from customers and other departments are monitor, track and follow-up timely within his/her area of responsibility
- Special attention to be focused on urgent cases and ensure effective follow-up action to meet the requirement of the customers
- Consolidation of sales data within the sect for periodic report submission to the management as and when required
- Able to analyze and identify new area for continuous improvement within the section
- Able to lead the team in a project(s) assigned by the management from time to time
- Assist in reviewing the day-to-day business process for "order to cash" activities
- Support the growing engine portfolio within Asia
- Handles all parts enquiries and order processing for the Network (external and internal distributors and Service Partners)
- Coordinates with Parts Technical team on all technical related issues, recommended BoM list, Parts Maintenance Kits, Tools recommendations
- Coordinates with Parts Planning and Purchasing team to ensure that delivery of required by the distributors are met on time
- Handles spare parts warranty claims till closure of the claims arising from "order to cash" activities
- Familiarize with the standard parts list and consumables packages
- Coordinate with 3PL and Shipping staff on timely picking/packing/shipment of goods to fulfill customers' orders expeditiously
- Handle all return parts from customers and to comply with internal procedure set forth for return parts
- Maintain relevant correspondences and establish good working relationship with the customers
- Support Service Sales to follow-up with the network customers on the progress of quoted spare parts
- Monitor and track business plan submitted by Distributors to ensure that revenue target are met
- Assist in analysis, liaising and coordination of the monthly, quarterly, annual review of the parts forecast (with reference to Actual Sales performance) with the respective Distributors under his/her responsibility
- Liaise with Finance Dept. for issuing of credit and Debit notes in accordance with the releasing authority based on approved signing rights
- Coordinating regular meetings with Distributors under his/her charge with other stakeholders to ensure that all operational issues including parts availability issues are resolves and follow-up
- Coordinate monthly and weekly performance push meeting with key accounts and engage relevant stakeholders to ensure all issues are resolved
- Ensure good filing system for retrieval of documents and records for audit purpose
- Assist in checking and verifying Activity Specification Form (ASF) and Activity Confirmation Form (ACF) from Distributors under his/her responsibility
- Analyze and coordinate ADR from distributors for approval in accordance with guideline set
- Distribution of Annual and Supplementary Price List for the Distributors and ensure that the discount matrix is updated in the SAP system
- Generate necessary reporting (e.g. open order, deliveries, order information) for analysis purposes (new point)
- Work/Project assigned from time