Medical Information Specialist

**JOB DESCRIPTION**:

- We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.
- Medical Communications is a truly exceptional team at PPD We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing global team of over 900 healthcare professionals providing medical information and education.
- The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events / product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.
- At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
- Summarized Purpose:

- Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.
- Essential Functions:
- Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

**Job Qualification**:
Education and Experience:

- Bachelor's degree in **Life Sciences/Allied Medical courses (e.g. Pharmacy, Nursing, Biotechnology, etc) is a must**:

- 1-2 years' experience in hospital setting or health/life science customer service is preferred
- Must be willing to work in a contact center setup and occassional holiday shift and rotating schedule

Knowledge, Skills and Abilities:

- Excellent **verbal and written communication skills** for both **English **and **Mandarin **(in order to works closely with English and Mandarin speaking internal and external client contacts (up to and including members of client management) to resolve complex inquiries.)
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances

**Diversity Statement**:

- PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.