IT Assistant Engineer

3 days ago

Singapore ATT System Full time

**Operation (Maintenance)**

Provide technical services for the maintenance and troubleshooting of the Electronic Queue Management System

Attend and carry out Fault Finding and Diagnosis of systems breakdowns, both on a mechanical and electrical basis, with a focus on providing high levels of service and response times

Follow Preventive Maintenance work schedules to specified standards and procedures and maintain all relevant written records

Maintain records of all breakdowns and repairs allowing for analysis and compliance with ISO standards

Must be available to attend for any project implementation, and assist PM accordingly for successful completion of projects and maintenance issues

Be available for on-call procedures and other responsibilities required

Handle customer’s inquiries, requests, and complaints in a professional manner and efficient way

Proactive in problem-solving and initiative in providing IT solutions to improve the operation

Inform the Superior of any stock movements to ensure the availability and stock level for the necessary procurement

Assist in root cause analysis identified by team members together with the Service Engineer and Superior

Assist in project-related activities that include deployment, installation, and testing

To follow all company business operations and SOP at all times

Participate actively in Health Safety and Environment programs and activities in order to achieve Company’s KPIs, ISO 14001 objectives, and targets. Proactively rectify any abnormalities, unsafe acts, or unsafe situations and report to the supervisor accordingly

Maintain a high standard of housekeeping at all times

**Project Implementation**

Collaborate with vendors to implement project enhancements

Develop and maintain implementation and enhancement project plans

Manage projects with a specific focus on deliverables, tasks, and due dates

Report weekly to respective Project Managers when tasks are at risk till a critical path determined

Perform independently with mínimal supervision and work with others to develop trusting relationships

Maintain strict adherence to internal policies and internal controls within the organization

Ensure successful implementations across multiple functions in the organization

Report any delays and initiate plans and alternative solutions

**Standby Duties**

Answer all service request phone calls during scheduled standby duties

Attend to the fault call issues and follow the SOP in attending to all the calls

Handover the tasks to the respective engineers who are on duty the next day

Support project Adhoc activities (e.g. testing, deployment, commissioning)

**Job Qualifications**:

- Diploma in Information Technology, IT Engineering, Computer Engineering, Electronic or other related fields
- Familiar with IT desktop support
- Able to work on a stand-by schedule
- Fast Learner and can work under pressure
- Resourceful, team player, and able to work independently
- Relevant experience in electrical installation and electrical maintenance is an advantage

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