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Technical Consultant

3 weeks ago

Singapore Consilium Software Full time

**About Consilium Software****:
Founded in 2007 Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in **India(New Delhi), Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.). Raised Series A funding from a leading investor, supported by Singapore economic development board (EDB), strong technology alliance with global leading companies like Cisco, Salesforce, Amazon, Oracle.**

Consilium Software and our Uni digital customer engagement platform have helped over 1,000 companies in 110+ countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Consilium conceives, develops, and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.) Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 30 continuous years.

**Job Description****:
**Job Brief**
- Develop a strong understanding of identified, repeatable, and proven processes for delivering and supporting Cisco solutions.
- Troubleshoot technical issues encountered in project implementations and production systems by working with peers and vendor technical support specialists.
- Support the sales team and partners at the presales stage in analyzing end-user business needs and delivering presentations/demos.
- Work closely with Consilium Software project managers and other implementation team members to ensure quality and timely delivery of services following the established project methodology.

**Requirements**:

- Valid CCNA and Cisco Certified Voice Professional (CCVP) qualifications are required.
- Experience in implementing contact center (ACD, CTI server, RSM, Predictive dialer).
- Experience in implementing two or more of the following Cisco IP Communications products for at least two complete production projects in a primary role: Cisco Unified Communications Manager (CCM/Call Manager), Cisco Unified Contact Center Enterprise (UCCE/ICM), Cisco Unified Contact Center Express (UCCX) and Cisco Customer Voice Portal (CVP.)
- Minimum 5 years total systems engineering experience (10 years for manager) on Cisco UCCE/PCCE/HCS platform.
- Hands-on experience on WebExCC and Calabrio
- Ability to communicate with multi-cultural teams in other countries.
- Strong communication, analytical, troubleshooting, and organizational skills.
- Highly motivated & be able to work in a fast-paced environment independently.
- Proven ability to work in a team environment.
- Excellent written and spoken English and presentation skills.

**Education Requirements**:

- Technical degree required.
- Project Management experience

**Location** - Malaysia/Singapore

**Compensation** - As per Industry standards

**Working at Consilium Software**

We asked our people what they love about working with Consilium Software. They said they liked working for a company that is big enough to be a force on the global stage, yet small enough for one person to make a difference. You are not just a number or a name on an org chart. We feel every employee can make a difference and be part of collaborating to build products that are trusted by Fortune-list customers and governments. That’s what we are always trying to deliver as a culture for the team. Having the ability to make a visible difference comes with a high level of responsibility, and we understand that not everyone gets excited about that. In our interviews we make sure you find out what we are and what we are not, to ensure that Consilium is just as good a fit for you, as you are for Consilium