Assistant Principal Engineer
1 week ago
Job ID: 17027
- Location: ST Engineering Jurong East Bui, SG
- Description:
- **Responsibilities**:
- Provide maintenance and support for Customers' IT Network Services.
- Hands-on experience in troubleshooting large, complex networks comprises of 10 to 20 nodes.
- Experience working with LAN/WAN/WLAN which include:
- Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
- Alcatel Wireless and OmniSwitch
- Arista Switches and Cloudvision
- Fortinet, Checkpoint, SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass
- Perform break-fix which include troubleshooting and problem identification for any network services.
- Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
- Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
- Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
- Establish TAC cases with the principal vendor for complex problem until its resolved.
- Mentor Tier 1 Engineers and conduct training to align the Engineers’ technical competency.
**Requirements**:
- Required to have minimum 3 - 5 years of hands-on network technical support experience in SI Environment.
- Cisco and Arista certification is preferred.
- Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix.
- Fast-paced environment
- Proven analytical and problem-solving abilities.
- Highly self-motivated and directed, with keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
- Good communication and writing skills.
- Strong customer service orientation.
- Able to work in 24 x 7 standby duties
Work location: Jurong East
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