Site Customer Satisfaction Personnel

1 week ago


Singapore ARCHITOLOGY INTERIORS (PRIVATE) LIMITED Full time

**Client Communication and Feedback Handling**
Act as the main point of contact for clients on-site, addressing concerns, collecting feedback, and ensuring their expectations are understood and met.
- **Monitor Work Quality and Progress**
Regularly inspect site work to ensure it aligns with client specifications, company standards, and promised timelines.
- **Coordinate with Site and Project Teams**
Liaise with site supervisors, designers, and contractors to resolve issues quickly and relay client input in real time.
- **Conduct Site Walkthroughs with Clients**
Organize and guide clients through site inspections or handovers, explaining completed work and documenting any rectification requests.
- **Report and Follow-Up on Customer Issues**
Document complaints or service issues, track resolutions, and ensure timely follow-up to maintain client satisfaction and trust.

**Job Requirements**:

- Experience in construction, renovation, or interior projects
- Good communication and customer service skills
- Able to manage client expectations and feedback on-site
- Basic understanding of construction plans and quality standards
- Strong problem-solving and coordination skills
- Organized and detail-oriented
- Comfortable working on-site and doing walkthroughs with clients
- Team player with a professional attitude



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