Customer Satisfaction Specialist

3 days ago

Singapore beBeeService Full time $3,000 - $4,500
Guest Service Professional

Our ideal candidate will be responsible for ensuring the highest level of satisfaction among hotel guests by attending to their queries and providing exceptional customer service.

The Guest Service Professional will perform various duties including check-ins, check-outs, handling guest enquiries and complaints, and following up on email responses.

This role requires close collaboration with Housekeeping and Maintenance departments to ensure seamless operations.

Key Responsibilities:

  • Performing check-ins and check-outs in a timely and accurate manner.
  • Entering reservations accurately and efficiently.
  • Handling guest enquiries and resolving complaints in a professional manner.
  • Providing exceptional customer service to ensure guest satisfaction.
  • Following up on email enquiries in a prompt and courteous manner.

Requirements:

  • A Higher secondary/Pre-U/A level/College degree in Hospitality/Tourism/Hotel Management or equivalent.
  • 1-3 years of work experience in a related field.
  • Strong interpersonal skills and ability to work effectively in a team environment.

What We Offer:

We provide a dynamic work environment where you can learn and grow with our company. If you have a passion for delivering exceptional customer service and are willing to take on new challenges, we encourage you to apply.

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