Regional Quality, Compliance and Hsse Lead, Apac

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Role Purpose
Overall responsibility and accountability for the development and institutionalization of the quality, risk, and compliance (QRC) program of our APAC Work Dynamics business in close coordination with Workplace Management, Markets, and Regional Operations. Strategic leadership of the Health, Safety and Environment (HSE) function across our APAC business, with a particular focus on Work Dynamics and Property Management.
**QRC**:
Guarantees the continual compliance to quality and risk standards for product and service delivery, and enables and sustains processes to ensure reliability and consistency of QRC programs supporting operations.
Responsible for implementing QRC and strategic operational goals to exceed customer expectations for product and service quality, cost and delivery, and supporting operational excellence for internal and external operations.
Work closely with internal and external key stakeholders, providing expertise, coaching, and analysis of improvement opportunities and corrective actions.
Responsible for all areas of the QRC audits within the region, and provides independent review and evaluation of compliance posture across internal operations and client service delivery as appropriate.
Lead implementation of the global quality management and risk management systems within region, striving for best in class business practices to deliver to the customer’s expectations and manage teams and projects across the business. S/he will provide clear leadership and vision, inspire and motivate staff to achieve excellence.
Monitor and report QRC Key Performance Indicators across all areas of the business, and applies appropriate analytical tools and models to trend and identify opportunities for improvement.
Participates on new client transition projects, and supports quality and risk management program implementations on new accounts.
**HSE**:
Set the overall strategy and lead a team of HSE professionals to ensure the effective implementation of the global HSSE program across all APAC operations.
Be the key point of contact for the senior regional stakeholders (eg APAC WD Board, APAC PAM SLT) to provide regular performance reporting, and respond in a timely and effective manner to emerging issues
This role will report to the Global Head of HSSEQ, with matrix reporting to the Global Quality and Compliance Lead, Work Dynamics.
What this job involves
Strategy and Development
Overall responsibility for QRC and HSE activities across the Work Dynamics business. Ensure that QRC and HSE strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner. Evaluate the risks faced by the business and take action to mitigate and develop opportunities. Contribute to overall business strategy for Quality, Risk Management, Business Assurance and HSE to ensure Work Dynamics has a consistent approach that is steeped in ISO standards and TQM.
QRC Responsibilities
Coordinate use of the JLL quality management systems (QMS) across all industries and clients within the region, and optimize the use of the JLL QMS to add value and minimize compliance risk for IFM services provided to our clients.
Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
Drive any necessary culture change and improvement in business performance to deliver strategic goals
Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required
Implement new QRC processes and systems where appropriate
Develop and manage an internal operational audit program to ensure effective internal and external audits happen as well as assessment and audit of subcontractors. Ensure audits are documented, findings identified, and actions are created by responsible stakeholders and tracked through to resolution. Create Quality & compliance, external audit and internal audit reports and dashboards for senior executives
Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically
Work to prevent non-conformances, customer complaints, concession and rework alongside Operations to develop corrective and preventative actions within required time-frame
Liaise with the account management enablement teams in each region to ensure compliance with JLL global client assurance programs. Support account teams with coaching and guidance on quality, risk, and compliance best practices and global standards.
Continually improve the Quality Management System, updat