Apple Technical Support Engineer
2 weeks ago
Provide level 1 & 2 technical support for desktops, laptops, tablets, mobile devices, peripherals and other supported computer software and hardware related devices on day-to-day operations.
- Act as SME for Apple devices (e.g. iPhones, iPads, MacBooks), iOS and MAC OS 10.13 or higher.
- Must have at least one of the following certification:
- **Apple Certified Macintosh Technician (ACMT)**:
- Apple Certified Support Professional**
- **Apple Certified Trainer**
- Proficient in video content editing skills is highly desired.
- Strong skills and knowledge in troubleshooting Windows 10, MS Office 365, OneDrive, MS
Teams, and Zoom.
- Manage incidents, requests, knowledge base and IT assets through Service-Now ticketing system.
- With a very strong desire to **learn**, **embrace** and **appreciate **a wide range of innovative and new technologies.
- Participate in preparing and supporting classes in running in-house, web-based or VR simulations.
- Participate in meetings to talk about the team’s challenges, process improvement and maintaining service delivery within the defined SLA.
- Support video conference meetings, classes, talks, webinars and various events in the campus.
- Create & manage technical system procedure documentation and ensure it is updated and current.
- Provide technical advice and recommendations to the members of the staff, faculty and students for their various IT computing needs.
- Maintain excellent customer service by communicating effectively, efficiently and in an appropriate manner with technical and non-technical colleagues at all levels.
**Salary**: $3,500.00 - $4,200.00 per month
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
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