
Service Manager
9 hours ago
Exceed KPI set eg, new order, sales & profit target, TAT, operational availability
- Set sale, GP and new order targets for maintenance team Leads
- Monitor and update management on the progress regularly including project finance steering.
- Resource Planning - Plan manpower, training needs & cross-training to other projects, identify specialist in Knowledge retention & SOP documentation
- Contract Management - Ensure team leader work within assigned budget
- Ensure the team meet the contractual KPI
- Review Annual Performance/processes report for contract renewal
- Support team leaders in monthly performance review meeting with customers
- Manage and implement action plan to improve reliability as per contract
- Approve maintenance proposals, monthly reports etc
- Interface with management team of customers, partners, and OEM to ensure support and meet the contractual commitment
- Identify Growth Areas - Plan & implement new Technical Capability Built-up
- Explore new business areas
- Provide support to transit new projects to O&S
- Customer Engagement - Arrange visits, Demos and workshop
- Obtain Feedbacks - Review & Respond to feedback
**Requirements**:
- Bachelor's degree or Diploma in Engineering
- Prior experience in Maintenance and Support Services, Customer relationship management, negotiation, and presentation
- Proficient with Cashflow/ Budgeting/ Costing
- Proficient with Contract terms and interpretation
- Good communication for team motivation and human dynamics
- Good interpersonal, analytical and problem-solving skills
- Able to work independently and also as part of the team
**Job Type**: Permanent
**Salary**: $5,000.00 - $8,000.00 per month
Work Location: In person
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