Avp, Client Manager, Global Transaction Services

3 days ago


Singapore DBS Bank Full time

Business FunctionGlobal Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to corporate and institutional clients.The position is to serve as a focal point of contact for the Bank’s top-tier IBG clients on transaction banking matters. This includes actively engaging clients to defend and cross-sell to strengthen the banking relationship at various levels. Key Accountabilities:

- Client Engagement and Deepen Relationships.* Manage a portfolio of large revenue-generating and highly sophisticated GTS Cash clients to deepen the wallet share through advisory and cross-sell.* Maintain close rapport and establish a sticky relationship with clients through continual engagement, including periodic business reviews.* Enhance client satisfaction through timely and satisfactory resolution of issues and queries raised by clients. This may involve intensive co-ordination and extensive collaboration with relevant parties across multiple departments locally and regionally.* Identify new opportunities and execute cross sells/referrals of DBS products and services.* Establish forward-looking client account plans, based on clients’ strategies and needs, leveraging DBS network and GTS capabilities, both for Outbound and Inbound opportunities.* Solutioning and Collaboration.* Secure mandates, working with Relationship Managers, GTS Product, GTS Implementation, T&O and relevant stakeholders to deliver the agreed solutions, and expected revenues are implemented and realised.* Provide client and market feedback and insight into GTS’ innovation agenda.



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