IT Support Engineer Sgd2,500

2 weeks ago


Singapore SINGAPORE BUSINESS GUIDE PTE. LTD. Full time

**Job Position: IT Support Engineer**

**Salary: SGD2,500 to SGD3,500**

**Location: Singapore, Bukit Merah
**Responsibilities**:

- Desktop support
- Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing, and escalation to L2 support.
- Taking ownership of customer issues reported and tracking them through resolution
- Responding promptly to service issues and requests
- Liaise with third-party vendors to coordinate client issues on specific services.
- Liaise with product manufacturers for problem escalation and resolution
- Support company for project implementation activities.

**Job Requirements**:

- Diploma / Degree in Computer Studies, Information Systems, or related course.
- Preferably with 1 year of experience in Desktop and End User support
- Experience in troubleshooting Windows and Windows installer-related topics (Windows 7 above)
- Ability to quickly understand technical concepts.
- An excellent problem solver with strong analytical skills
- xcellent end-user support and communication skills
- Proficiency in Mandarin: The IT Support Engineer will be required to have a good command of Mandarin for dealing with Mandarin-speaking clients
- Current remuneration
- Expected remuneration
- Notice period

**_Ivan Tan Wai Hong ( _**EA Reg No: R2199004)

Singapore Business Guide Pte Ltd (EA License No: 21C0641)

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