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Customer Service Officer

2 weeks ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

**Position: Customer Service Officer**

**Salary: $2500 - $ 3000 + AWS + VB**

**Location: Central Region**

**Working Hour: Shift Work
**Responsibilities**
- Manning of the officer tower reception counters and retail mall information counters including basic operations of systems e.g. office turnstile, BI CRM.
- To assist and support shoppers’ needs and requests at the customer service counter.
- Ensure all CX related reports are accurately recorded - inventory, redemption transactions, shift reports, lost & found, enquiries log.
- Resolve receipt dispute issues by liaising with merchant and shoppers.
- Respond to Live Chat and online enquiries, including feedback related to general enquiries and points accreditation.
- Engage shoppers during counter visits on the loyalty program.
- Respond to in-bound casual leasing enquiries for atrium space through online platforms.
- Follow up on leasing leads for pushcart and vending machines.

**Requirement**
- Possess a Diploma or equivalent.
- Minimum 2 years’ experience in relevant customer service role.
- Positive attitude, pleasant personality and a team player.
- Able to work in fast paced environment and has passion for service.
- **Able to perform shift and willing to work on weekends and Public Holidays.**

**Penny Ong**
**Dynamic Human Capital Pte Ltd**
**Registration No: R23119168**
**License No: 12C6253**

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