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Customer Service Officer

2 weeks ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

**Position: Customer Service Officer**

**Salary: $2500 - $ 3000 + AWS + VB**

**Location: Central Region**

**Working Hour: Shift Work
**Responsibilities**
- Manning of the officer tower reception counters and retail mall information counters including basic operations of systems e.g. office turnstile, BI CRM.
- To assist and support shoppers’ needs and requests at the customer service counter.
- Ensure all CX related reports are accurately recorded - inventory, redemption transactions, shift reports, lost & found, enquiries log.
- Resolve receipt dispute issues by liaising with merchant and shoppers.
- Respond to Live Chat and online enquiries, including feedback related to general enquiries and points accreditation.
- Engage shoppers during counter visits on the loyalty program.
- Respond to in-bound casual leasing enquiries for atrium space through online platforms.
- Follow up on leasing leads for pushcart and vending machines.

**Requirement**
- Possess a Diploma or equivalent.
- Minimum 2 years’ experience in relevant customer service role.
- Positive attitude, pleasant personality and a team player.
- Able to work in fast paced environment and has passion for service.
- **Able to perform shift and willing to work on weekends and Public Holidays.**

**Penny Ong**
**Dynamic Human Capital Pte Ltd**
**Registration No: R23119168**
**License No: 12C6253**

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.