Customer Service

2 weeks ago


Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

To provide Sign Language service to Samsung Electronics Customers (via Video / Face to Face) and handle reporting and improvement plans for Customer Experience

Role and Responsibilities

**Responsibilities**:

- Key Person-In-Charge for Sign Language service for Customer (via Video and Face to Face)
- To be well versed in general product troubleshooting
- Customer Experience Metric Reporting with analysis and Improvement plans
- Engagement with Customer Experience Call Vendor for process / data quality improvement
- Engagement with Service Partners Vendors to improve customer experience
- Coordinate and work with RHQ / HQ for survey
- Perform Competitor analysis / benchmarking
- Perform Mystery Shopping / Site Visit

Skills and Qualifications

**Requirements**:
Proficient in Sign Language (preferred to have certification on sign language training/skills)

Relevant working experience in Customer Service

Minimum Diploma/Degree

Good Communication Skills in English



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