
Customer Service
2 weeks ago
Position Summary
To provide Sign Language service to Samsung Electronics Customers (via Video / Face to Face) and handle reporting and improvement plans for Customer Experience
Role and Responsibilities
**Responsibilities**:
- Key Person-In-Charge for Sign Language service for Customer (via Video and Face to Face)
- To be well versed in general product troubleshooting
- Customer Experience Metric Reporting with analysis and Improvement plans
- Engagement with Customer Experience Call Vendor for process / data quality improvement
- Engagement with Service Partners Vendors to improve customer experience
- Coordinate and work with RHQ / HQ for survey
- Perform Competitor analysis / benchmarking
- Perform Mystery Shopping / Site Visit
Skills and Qualifications
**Requirements**:
Proficient in Sign Language (preferred to have certification on sign language training/skills)
Relevant working experience in Customer Service
Minimum Diploma/Degree
Good Communication Skills in English
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