Manager, Customer Experience Management

**Position Summary** **Role and Responsibilities** - Lead regional expansion of the Customer Retention programme, working with various stakeholders including product owners and marketing BUs at regional office as well as at the Subsidiary country level - Identify customer pain points in our customer journey through a data-driven approach which includes...

Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve Working with a dynamic team of Logistics and Supply...

Position Summary Role and Responsibilities - Lead expansion of the Post Purchase Experience programme, working with various stakeholders including product owners and marketing business units within Singapore subsidiary office - Identify customer pain points in our customer journey through a data-driven approach, which includes all customer touchpoints from...

Position Summary Role and Responsibilities - Reports to Manager, Regional Digital Experience & Customer Retention - Responsible for conceptualizing, communicating, and executing a regional digital experience strategy from a CS perspective which will require close collaboration with other BUs - Propose and lead initiatives to enhance customer digital...

**Summary**: - Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers by providing prompt and courteous customer support (and patient services to patients and their caregivers, if applicable) to treat patients with Novartis Cell Therapy products in both, the commercial and clinical trial setting. - The...

Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve This position is directly responsible for the...

Position Summary Role and Responsibilities - Lead regional expansion of the Post-Purchase Experience programme for the B2B segment, working with various stakeholders including B2B product owners and marketing BUs at regional office as well as at the Subsidiary country level. - Review and drive process efficiencies while proposing risk management guidelines...

Position Summary This role is responsible for driving the market share, revenue targets and profits for the tablet business focused primarily on Enterprise channels and others Role and Responsibilities - Responsible for driving the market share, revenue targets and profits for tablet business. - Manage product life cycle, product positioning, product...

**Position Summary** The role requires someone who has the ability to connect dots and enjoys working in a dynamic environment. This IMC lead for our Flagship product would need to understand the business objectives and translate it locally from strategy/ idea through to execution, leaning heavily on local data as well as managing the agencies to shape the...

**Position Summary** As the Regional Mobile Marketing Manager, Mobile Experience Business, you will be responsible for supporting the growth of Samsung’s Smartphones, Tablets, Wearables, and Mobile Accessories businesses across the Southeast Asia and Oceania region. Samsung’s Southeast Asia and Oceania Regional Headquarters manages 8 subsidiaries that...