Executive, Consumer Insights

**Job Description**:
**ABOUT THIS JOB**

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

**RESPONSIBILITIES**
- Assist the team in preparation, execution and delivery of projects from desk research for briefing, questionnaire, charting and presentation either with or without Project Management (PM) team involvement.
- Provide client servicing on standard questions and build industry knowledge to support more advanced inquiries.
- Collaborate across NielsenIQ’s business units to support business development and ongoing business process improvements.
- For projects without Project Management team involvement, RE is to managed the project across all key stages (Pre-field, in-field and post field)
- Relevant stimuli, fieldwork briefing & de-briefing
- Fieldwork observation (when required), providing timely & regular updates to client
- Proactive in addressing any possible red-flags, take initiative in finding/providing solutions to any issues
- Prepare relevant code frame for coders in consultation with Manager based on all verbatim
- Final raw data preparation for submission to data processing team
- Prepare tabulation specs, the right charting template and submit for processing
- Engage with stakeholders for any special analysis requirements
- Take initiative in seeking resources/assistance, make corrections while ensuring the project executed within the schedule timeline and budget
- Participate in regular review/feedback of systems, procedures and any operation concerns with the end goal of improving productivity and cost efficiency
- Provide coaching & guidance to new juniors in relevant project management topics
- Perform other related functions that may be assigned
- Drive overall client satisfaction to achieve high Net Promoter Score (NPS) and a high performing team environment

**A LITTLE BIT ABOUT YOU**

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

**QUALIFICATIONS**
- Bachelor’s Degree or equivalent, Master’s Degree desirable
- Fresh Graduates / less than 1 year of quantitative research experience in a market research agency.
- Background or experience in identifying valuable metrics, KPIs, social media benchmarks; performance reports creation; data interpretation from social listening tools such as volume, sentiment, conversion drivers, influences etc.
- Background in developing quantitative analyses, custom models and ad hoc reports to effectively monitor performance, trends, and opportunities for key brands within social media channels
- Proficient in Microsoft Excel & Powerpoint and Google Spreadsheet & Slides.
- Excellent English written & verbal communication skills
- Interest in FMCG - Fast Moving Consumer Goods would be preferred.

Additional Information

**Our Benefits**
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.