Sr Consultant, Service Delivery

2 weeks ago


Singapore Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

**What a Sr Consultant, Service Delivery does at Visa**:
The Service Delivery team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP region.

This is an individual contributor responsible for high-touch support while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.

In this role, you are expected to:

- Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded
- Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
- Confidently manage client projects and maximise Visa Solution adoption and implementation in parallel to product developments and a changing landscape
- Set priorities, influence others, manage client expectations and multi-task under tight deadlines
- Be able to communicate complex, technical concepts in a focused and well-organized manner
- Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
- Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
- Orientation towards quality enhancement and process improvement, proactively identify opportunities and implement recommendations to increase service quality and/or efficiency
- Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
- Represent client system and operational requirements to internal Visa organizations
- Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture.
- Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
- Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
- Assume appropriate decision-making authorities to ensure flawless execution of project objectives
- Coordinate internal Visa resources to ensure delivery on commitments

**Why this is important to Visa**:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves



  • Singapore Central Business Solutions, Inc Full time

    Sr Services Delivery Manager APAC The Sr Services Delivery Manager is a key member of our APAC Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new...


  • Singapore DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD. Full time

    At Databricks we are on a mission to empower our customers to solve the world's toughest data problems by utilising the the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect (Sr. DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and...


  • Singapore Ansea Consultants Pte Ltd Full time

    **SR. Consultant**: - Job Profile- - LocationSingapore / India - Key Responsibilities- Independently drive projects and associated client engagements - alone or as project team leader - Be able to draft proposals in response to RFPs and address client queries towards achieving a successful outcome of securing the project - Secondary and primary research of...


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $9,983 - $13,508 Per Month **Date Posted** 10 hours ago Additional Details **Job ID** 19082 **Job Views** 18 Roles & Responsibilities As a Sr. Solutions Consultant, you will be part of the Professional Services team and work with clients on short to medium term customer...


  • Singapore DECIMAL BUSINESS SOLUTIONS PTE. LTD. Full time

    **SAP FICO Sr. Consultant - Job Description - ** Independently deal with the customer. Work Experience on Interface/Z Development 1 E2E cycle (involve in ASAP methodology) - Good experience in configuring General Ledger (NewGL), Accounts Receivable (AR), Accounts Payable (AP), Banks, Electronic Bank Statements (EBS) - Integration with MM and SD: Integration...


  • Singapore DELOITTE SINGAPORE SR&T PTE. LTD. Full time

    Deloitte's SR&T offer strategic and financial advisory services that include Corporate Finance, M&A Transaction Services, Insolvency and Restructuring services, Forensic, Valuation Services and Treasury Advisory. Our specialists provide sound advice, effective solutions and extensive support to help clients grow shareholder value or solve problems. To...


  • Singapore Delivery Hero Full time $90,000 - $120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...


  • Singapore Databricks Full time

    The Sr. Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As a Sr. Engagement Manager, you will ensure that our customers in Asean and Greater China Region are making the most value of our...


  • Singapore Delivery Hero Full time

    About the opportunity **Responsibilities** - Serve as implementer of SAP BRIM Projects - Analyze business processes and requirements related to O2C processes - Design and configure BRIM CI processes and all relevant sub-modules - Conduct system testing, create test scenarios, and support end-to-end testing to ensure the integrity and accuracy of SAP BRIM CI...

  • Sr Consultant

    2 weeks ago


    Singapore Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...