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Fraud & Risk Analyst

3 weeks ago

Singapore GO-JEK Full time

**About the role**

As a Fraud & Risk Analyst you will focus on identifying potential fraud patterns and risks in our expanding Singapore business and improving user experience. You will have the opportunity to work in a fast-paced environment in a highly cross-functional organization that includes wider Risk management, Data Science, Engineering, Product Management, Business, Operations & Finance and, help in identifying and mitigating bad actors on the platform. In short, your role as the goalkeeper for the Singapore business is to save millions of dollars from fraudulent actors trying to defraud Gojek using just your laptop, wits, and number-crunching skills. Why is this role exciting? It’s a cat and mouse game between you and hackers out there. What can be more exciting than that?

**What You Will Do**:

- Develop innovative techniques and statistical models to detect fraudulent activities, you will use these techniques to analyze large datasets involving user and transaction data to surface patterns and insights
- Extract and present insights from large datasets to identify fraud patterns and lead mitigation efforts
- Identify vulnerabilities in products, systems, policies, and processes, and get involved in deploying the mitigation measures
- Identify and predict blockers, conflicts, and risks to projects across multiple teams and seek solutions to drive timely execution
- Conduct regular reviews to track the effectiveness of fraud rules, in order to recalibrate and improve accordingly
- Support operations team for investigations and appeals
- Communicate frequently with leadership and key stakeholders on a regular basis on status, health, and opportunities to combat fraudulent activities

**What You Will Need**:

- At least **3 years of experience in analytical, problem-solving roles in a fast-paced environment (prior experience in fraud/risk domain is preferred)**
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy and present them clearly and coherently to various stakeholders
- Should be able to work independently, take quick decisions & recommend effective solutions on a day-to-day basis, always backed by strong data points
- Adept at wrangling both structured & unstructured data and crunch insights with the help of **SQL, BigQuery, Python, R etc., and visualization tools like Tableau, DataStudio **etc
- Exposed to building statistical models using both unsupervised & supervised learning algorithms is a plus
- Excellent written & verbal communication skills focused on improving collaboration, knowledge, and information exchange across various stakeholders

**About the Team**

Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team consists of multinational and multi-background individuals, working together to anticipate and predict potential threats to our platform, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem.

Our team is constantly working on projects that continuously bolster our platform, maintain Gojek’s overall integrity, and improve the resilience of our ecosystem across all the countries and regions we operate in. This is a particularly exciting time to join our family as we’re focused on scaling this team to support Gojek’s growing markets, businesses, and future product launches, propelling our services to all corners of the globe. The questions that are always in the back of our minds are: How do we push the envelope in bolstering our risk mitigation efforts, making them stronger than their last iterations, and how can we effectively increase risk awareness throughout all factions of our company?

When we aren’t busy fighting potential risks and fraud on our Gojek platform, you’d probably find us binge-watching Netflix shows, testing out new food spots around town (mostly ordering in to ensure social distancing), and chatting about our coming week on our weekly Zoom calls. Once COVID subsides, we’re excited to be able to meet and socialize over a meal again.

**About Us**

Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.

As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam an