Ikea Jurong

1 week ago

Central Singapore IKANO PTE LTD Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $2,950 - $3,100 Per Month**Date Posted**
- 2 hours agoAdditional Details

**Job ID**
- 134267**Job Views**
- 1Roles & Responsibilities

**Your assignment**
- Know and understand the customers’ shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers
- Ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth
- Know the key barriers and facilitate an easy buying process for my customers.
- Provide feedback to secure commercial opportunities in a multi-channel environment and work actively to help sell in all channels
- Ensure that area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place.
- Take responsibility to achieve the goals set for my area of responsibility
- Contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset
- Conduct/Support product knowledge trainings for co-workers related to a product range
- Ensure Balance operational excellence in daily operations to enhance the easy buying experience in line with commercial review requirements
- Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process

**Your profile**
- You have proven ability to quickly find solutions for customer and operational issues thus meeting the goals for ”time to resolve”;
- You have the ability to align customer needs and expectations with business needs.
- You have the ability to communicate with various levels of co-workers from different functions;
- You have a good knowledge of systems and tools and are able to train co-workers on how to use them.

Tags

ikea

jurong

home

furnishing

specialist

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