Digital Experience Officer

1 day ago

Jurong East, Singapore Science Centre Singapore Full time

**Position Overview**:
Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.

**Essential Job Functions**:

- The incumbent supports the organization and is responsible for the overall User Interface and User Experience (UI/UX) of the organization’s digital assets and enhancing experience via online channels such as but not limited to SCB’s corporate website, blogsite, and other digital assets. He/She will collaborate with cross-functional teams to design, shape system/platform enhancement projects in the Centre to identify the features/technologies for different stages of the audience’s digital footprints leading to a unified experience leveraging on SCB’s digital assets.
- He/She is responsible for the following:

- 1. Solutioning for Target Audience- Develop and update User Interface and User Experience playbook with latest trends and practices for SCB stakeholders to adopt and ensure consistent practices and guidelines across SCB digital assets.
- Work with key department to gather business and technical requirements, review design plans for feasibility, practicability and assess budget and completion timeframe.

2. Online Engagement, Conversion and Retention- Ensure a seamless digital User Interface and User Experience to drive acquisition, engagement, and retention.

3. Delivery of Personalised Experience- Analyse the customer relationship and loyalty data.
- Understand user requirements, identify design problems, propose, and implement solutions.

4. User Interface and User Experience Design Process- Translate concepts into intuitive user flows, customer journeys, wireframes, and mock-ups for different platforms.
- Adopt user-centric design thinking approach to rapidly test and iterate designs.

5. Project Management- Coordinate with Project Managers, System Owners, Business Users and vendors to define and implement solutions with suitable UIUX that align with business direction.
- Assist in conceptualising customer journey and desired outcomes.
- Writing approval paper.

**Requirements**:
He/She must possess excellent communication, presentation, analytical and negotiation skills, is a problem solver with a positive and adaptive mindset.

He/She must be familiar with the drafting of tender and approval papers as well as tender evaluation.**How to apply**:
Interested applicants should follow the steps as stated below, stating full personal and career details, current and expected salary and contact number within the form.
- Download and complete the Job Application Form

**Address**: Human Resources Department, Science Centre Singapore, 15 Science Centre Road, Singapore 609081

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