Crew Member

7 days ago

East Singapore Sembcorp Industries Full time

**Key Roles & Responsibilities**
- Follow up with customer calls where necessary
- Identify and escalate urgent complaints
- Provide customers with product and service information
- Logging of all cases into CRM for record and audit purpose as per SOP
- Managing and resolving customer complaints to achieve customer satisfaction
- Liaise with relevant stakeholders eg Operations and/or Sales team to ensure prompt resolution to customers’ query or feedback.
- Managing sensitive NEA cases surfaced from feedback and exercise escalation discretion
- Managing route extension request by Operations to NEA
- Preparation of mandatory NEA report (daily/monthly/yearly) submission
- Fulfill other duties as and when assigned by the management

**Requirement**
- Possess a Diploma in any discipline or equivalent qualifications
- 2 years of working experiences preferably in a call centre or customer service role
- Possess good analytical and problem-solving skills
- Able to withstand work pressure and customers’ demands
- Customer orientated
- Able to work in a team
- Able to work in a fast-paced environment
- Good listening skills

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