Regional Operations

2 days ago

Singapore Shopee Full time

DepartmentOperations

LevelExperienced (Individual Contributor)

LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

**About the Team**:
Regional Operations includes the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, Fraud, Logistics, Warehouse and Shopee Express.

In this role, you’ll be supporting the Strategy and Operations Lead in reassessing the current strategies, operational objectives, action plans, and performance tracking models. Together, you will develop and execute strategies to grow and scale our business, building competitive advantage across all aspects of our operations to drive sustainable growth.

We’re looking for someone who is passionate in turning strategies into measurable and sustained results. You will provide an experienced perspective that brings clarity to complex situations, leading projects that solve ambiguous business challenges. This involves collaborating across teams and providing support to drive new initiatives forward, developing new capabilities across our people, process, and technology.
- Evaluate the efficiency and effectiveness of current processes, identifying opportunities to reduce costs and optimise operational performance.
- Conduct in-depth market research and deep-dived data analysis to derive strategic business planning initiatives.
- Work closely with cross-functional teams to analyse performance trends and test hypotheses to help shape go-to-market strategies
- Support the alignment of business priorities and goals with stakeholders and senior leaders to develop an overall business strategy and well-defined operational objectives.
- Translate operational objectives into action plans with specific next steps for implementation.
- Monitor and evaluate performance consistently during and after implementation, to identify areas of improvement and ways to refine our strategy.
- Support and coordinate cross-functional strategic initiatives and projects.

**Requirements**:

- At least 5 years experience in relevant areas (supply chain, e-commerce, tech), management consulting or high performing organization(s)
- Professional experience in corporate and growth strategy, consulting, or proven track record in managing complex operational teams, programs or projects.
- Demonstrated ability in developing practical, actionable plans to help organisations achieve their business goals.
- Strong desire to build broad capabilities in strategy, operations, data analytics, and product design in the e-commerce industry.
- Intellectual curiosity with excellent analytical and problem-solving skills.
- Balance between big-picture thinking and detail-oriented planning.
- Self-starter mentality with desire to learn and adapt in a fast-paced, dynamic environment.

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