Content Operations Coordinator Apac

We are challenging how live sport and entertainment is delivered and consumed.‍ From the world’s biggest sporting events, to the best local sport, to award winning original programming - our audiences enjoy a 24/7 offering of the best live and non-live content across the ELEVEN Group. At a time of significant growth for our company and in continuing to deliver industry-changing developments, we want you to help provide world-class entertainment to the global fan community by strengthening ELEVEN's global sports platform and live streaming technology.

We are looking for a reliable and flexible **Content Operations Coordinator APAC **who will be responsible for the successful delivery of live football content, with the primary focus on the live streaming of sub-premium and “long-tail” events. You will be in charge of ensuring the correct delivery of our content and supporting ELEVEN’s streaming partners on match days. This full-time role will be based either in Singapore or remotely in the APAC region, and report to ELEVEN’s Head of Content Operations.

**What you'll do**:

- Work directly with ELEVEN’s tech & business teams to solve technical issues on match days and identify gaps, opportunities, and ways to ensure the successful delivery of live content.
- Monitor the correct delivery of the live content on match days by ELEVEN’s streaming partners to fans, commercial partners and other stakeholders.
- Establish, when required, the first contact with the streaming partner before the event’s kick-off time until the end of the live stream.
- Provide online technical assistance to our streaming partners on match days.
- Assist the streaming partners in using all available sports-specific graphics & tools, including lines-ups, scoreboards, instant highlights, etc.
- Create events, go-live/stop live, and conduct studio tagging for specific contractual streaming partners.
- Coordinate coverage of events with regional part-time Content Operations Managers
- Regularly collaborate with members of the Content Partnerships & Operations department and other stakeholders on strategic projects and other administrative tasks.
- Good understanding of broadcasting and live streaming technology, football and its rules, and other sports.
- Proven track record of providing online assistance to customers and/or end-users in a timely and professional manner.
- Ability to respond to changing demands and priorities in a flexible manner in a globally operating business.
- Experience working in an international environment across multiple time zones.
- Excellent communication skills, with fluent spoken and written English. Any additional proficiency in a widely spoken language in the APAC region is a bonus.
- Access to reliable, high-speed internet of a minimum of 100 Mbps (for remote work)

**And even better if you have**:

- A minimum 1 year of experience in linear/digital broadcasting production
- Ability to work under pressure and complete tasks successfully within time, maintaining a positive attitude.
- Proficient with Gmail and Google G-Suite. Any additional experience with online tools including but not limited to Freshdesk, Zendesk, Intercom, Slack, WhatsApp for Business, Asana, and Google BigQuery is a bonus.
- Capacity to think outside the box and propose customised solutions.

**What we offer**:

- Be part of a company **fundamentally transforming the live streaming** landscape in sports and beyond on a global scale.
- Having the **freedom **to pitch, implement, and execute new ideas
- **
Flexibility** where you work
- We have a **company culture** like no other.

**About ELEVEN**:**ELEVEN** is a **global network** of LIVE and non-live sport and entertainment content - from the world’s biggest sports events to the best longtail sport, to award-winning original programming.