Customer Success Manager

2 weeks ago

Singapore NAVTOR SINGAPORE PTE. LTD. Full time

**Job Summary**

NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.

**Core Accountabilities**:

- Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region.
- Build and maintain strong relationships with key stakeholders at all levels.
- Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment.
- Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions.
- Provide training sessions to maximize user engagement and product utilization both externally and internally.
- Collaborate with clients to understand their operational challenges and provide tailored recommendations.
- Act as the voice of the customer, providing feedback to internal teams for product improvements.
- Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success.
- Assist in upselling and cross-selling initiatives by identifying opportunities for additional value.

**Role Requirements**:

- Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus
- Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus
- Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions
- Strong analytical skills with the ability to interpret complex data and provide actionable insights
- Excellent interpersonal and communication skills.
- Strong problem-solving ability with a customer-first mindset
- Highly organized and proactive, with the ability to manage multiple accounts and priorities
- Knowledge of the APAC maritime market is a plus
- Willingness to travel occasionally for client meetings, training, and industry events

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