Manager, Technology Support Services, Iits
5 days ago
COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
DESIGNATION : Manager, Technology Support Services (TSS), IITS
RESPONSIBILITIES
- This position is for Integrated Information Technology Services (IITS).
- Build and implementation of Windows, MAC, Mobile device software installation, configuration, and maintenance which includes software roll-outs, upgrades, patches, and/or service packs.
- Responsible for Microsoft Windows and Mac Endpoint management, Build, and Deployment using Microsoft Endpoint Configuration Manager and JAMF to all End-users.
- Monitor and assess business needs against Endpoint security concerns and working with the Security team to manage the overall security of the Endpoint.
- Respond, investigate, and escalate alerted events and incidents from various security technologies.
- Work with the IT Help Centre to coordinate Desktop Application updates and roll-outs using Microsoft Endpoint Configuration Manager/JAMF for different business departments.
- Deliver Endpoint technical solutions as per specified plans, deliverables, costs, and timelines.
- Identify and implement process improvements that will increase productivity and drive consistency in how support provides to End-users.
- Work with external vendors and suppliers to investigate new technologies and develop cost-optimized solutions.
- Participate in the evaluation, testing, and recommendation of operating system patch management, and technical support of the production and development environments.
- Identify trends in specific support areas and works with the stakeholders to address them.
- Provide Executive Support for the Senior Executive team.
QUALIFICATIONS
- Degree in Information Technology, Computer Sciences or Engineering.
- 5 to 8 years of experience in a fast-paced environment.
- Those with Cybersecurity certifications are highly preferred.
- A self-motivated work ethic, with a can-do attitude and is customer-service oriented.
- Ability to work independently and collaborate in a cross-functional environment.
- Ability to multitask and prioritize workload while ensuring the quality of service.
- In-depth knowledge of Microsoft Windows OS, Microsoft Office environments, including administration, troubleshooting, upgrading, patching and fix.
- Hardware knowledge of laptops, desktops, thin clients, and printers; iMac and MacBook.
- Knowledge of Active Directory, Domain environment, DNS, networking, routing, VPN, firewall, and system security.
- Good experiences with endpoint security solutions in the market.
- Competency with any scripting language such as PowerShell, Python.
- Have a keen interest to learn/work with cybersecurity technologies.
- Experience in evaluation/test/deploy new solutions from proof of concept to production.
OTHER INFORMATION
**#LI-ST1
-
Manager, Technology Support Services
5 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to...
-
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
IT Analyst, Iits
4 days ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Senior Project Manager, Iits
1 day ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Project Manager
1 day ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Technology Solutions Manager, IITS
2 weeks ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities COMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the...
-
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Senior Manager, IT Governance, Iits
1 day ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Senior Manager, IT Governance, Iits
3 days ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Senior Manager, IT Governance, Iits
2 days ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Senior IT Security Engineer, Iits
1 day ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Senior IT Analyst, Iits
5 days ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Is Analyst
5 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to...
-
Senior Software Engineer, Iits
1 day ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Senior Project Manager
6 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university. Our commitment to...
-
Technology Support III
7 days ago
Singapore This is an IT support group Full timeThe Commercial and Investment Banking Technology - Risk Central Production Management team consists of technical & initiative-taking professionals who passionately care about the stability of applications and provide out-of-the-box solutions for their betterment. The team manages strategic initiatives across the Risk Central application for multiple Lines...
-
Is Administrator
5 hours ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Project Manager
1 day ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Technology Support Specialist
7 days ago
Singapore This is an IT support group Full timeJob DescriptionThis is an IT support group that focuses on ensuring the operational stability, availability, and performance of our production application flows. As a member of this team, you will troubleshoot, maintain, identify, escalate, and resolve production service interruptions.Key ResponsibilitiesProvides end-to-end application or infrastructure...
-
Data Scientist
1 day ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
