Quality Complaint Handling Specialist

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Quality Complaint Handling Specialis
Overview
You will be responsible for the daily review and analysis of customer complaints and to ensure that complaint information is available and adequate. You are expected to escalate any complaints that are potentially reportable and assist in complaint data input and analysis. Responsibilities

**Complaint Handling**:
Ensure documentation is adequate
Evaluation and obtaining information of Complaints
Input of data into complaint handling system
Perform tasks in a timely manner to ensure no outstanding complaints

**Complaint Handling Database**:
Report, escalate and follow up when
Complaint Handling system issues occur
Ensure potential complaints outside complaint handling system are captured
Maintenance and input of data into complaint handling system

Authority Reporting (MDR/MDV)
Assist to report adverse events
Early escalation of potential late reports
Ensure documentation is adequate
Comply and adhere to company Quality Management System and Environment, Health & Safety requirements. (For all except Top Management, Managers and Supervisors)

WHAT WE OFFER
Equal pay is a matter of course for us
Learn all about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion. #Charterof Diversity
We offer our employees modern virtual work in an exciting international environment - with both German and American guiding cultures
**Requirements**:
Diploma or equivalent qualification in Engineering related discipline.
Familiar with medical device quality and complaint handling process is highly preferred.
Personal Trait Profile
Strong quality focus and understanding how good complaint handling helps to improve quality
Hands on mentality in combination with solution-oriented mind-set
Team player with ability to work alone
Strong problem-solving skills
Well organized, able to prioritize, ability to see the bigger picture
High levels of integrity Key Relationships
Internal
LIS RA/QA Manager
Global LMS RA/QA
MD CDTR core-team
LMS MD After Sales Service

GET MORE INSIGHT

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.