
Quality Complaint Handling Specialist
5 days ago
Job Description:
**Responsibilities**:
- Responsible for the daily review and analysis of customer complaints and to ensure that complaint information is available and adequate.
- To escalate any complaints that are potentially reportable and assist in complaint data input and analysis.
- Ensure documentation is adequate and evaluation and obtaining information of Complaints
- Input of data into complaint handling system
- Perform tasks in a timely manner to ensure no outstanding complaints
- Complaint Handling Database and report, escalate and follow up when Complaint Handling system issues occur
- Ensure potential complaints outside complaint handling system are captured
- Maintenance and input of data into complaint handling system
- Authority Reporting (MDR/MDV) and assist to report adverse events
- Early escalation of potential late reports
- Comply and adhere to company Quality Management System and Environment, Health & Safety requirements.
**Requirements**:
- Diploma in Quality Management or any equivalent Engineering discipline
- Familiar with medical device quality and complaint handling process is highly preferred.
- Strong quality focus and understanding how good complaint handling helps to improve quality
- Hands on mentality in combination with solution-oriented mind-set
- Team player with ability to work alone
- Well organized, able to prioritize and high levels of integrity
**People Profilers Pte Ltd**
50 Raffles Place #19-12 Singapore Land Tower Singapore 048623
DID: 6950 9725
**_ Georgez Josiah LIM_**
- License Number: 02C4944_
- Registration Number : R1108994_
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