Senior Network Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:
**Working at NTT**

**Responsibilities**
- Provide L2 & L3 network operations support
- Respond to incident calls and ensure service level agreements to clients are met
- Perform changes to network that are in line with organisation’s Change Management processes
- Ensure compliance to policies, processes and standards from both internal and clients’ organisation
- Prepare network analysis reports including findings with analysis
- Participate in projects and/or activities to support improvement initiatives
- Conduct proper handover from project team to operations after commissioning of projects
- Conduct internal training and/or knowledge transfer to team
- Update operations documentation i.e. technical, CMDB etc.

**Requirements**:

- Diploma in Engineering/IT or any relevant field
- Must be Cisco CCNP certified
- At least 3 years’ experience providing network operational and administration support for Cisco products i.e routers, switches, WLAN
- Knowledge in network routing, switching technologies and protocols
- Knowledge in network security, load balancing and optimisation technologies
- Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)
- Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto, or Checkpoint firewall is preferred
- Able to work extended hours and perform standby duty after office hours when required

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.