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IT Manager, Customer

2 weeks ago

Singapore Johnson & Johnson Full time

Working as part of the Customer & Sales Product Line this role will understand and have experience with Commercial processes and the key aspects of Customer and Sales and digital technologies. In addition, this role will lead design sessions by presenting logical statements of business problems and designs, while offering and incorporating ideas. The job holder needs to demonstrate a good capability to balance competing needs for innovation and standardization/process harmonization, frequently influencing business partners to align with best practices. The role will understand architectural strategies and be able to factor them into decisions and recommendations.

**Main Responsibilities**:

- Act as the digital product owner in the customer & sales product line
- Closely work with business sponsors, process owners and end-users to understand, document, and analyze the requirements and convert it into a well-defined user story with clear acceptance criteria
- Responsible to design, analyze and implement Customer & Sales / digital solutions for the business as well as to ensure their maintenance and support through IT shared services.
- Focus on both the business and technical aspects of solution management and work in collaboration with the business team, Product Line teams and Business Technology Leader colleagues.
- Business Requirement Analysis
- Experience in As Is/To Be business process mapping with ability to learn quickly is required.
- Applies compliance requirements within scope of responsibility, provides documentation and participates in compliance activities as required
- Coordinate user acceptance testing or assist unit testers so that requirements are satisfied
- Day to day platform admin management
- Program Management
- Reports on the progress of workstream; oversight or responsibility over other work products.
- Work with regional product owners, country BTL and business stakeholders to align and prioritize investments with the demands
- Manage monthly scorecards and provide updates to epics at the investment level

**Qualifications**:
**Qualifications**
- A minimum of a bachelor’s degree in Engineering or Business Administration is required
- A minimum of eight (8) years of overall IT experience is required.
- A minimum of five (5) years of demonstrated knowledge related to industry, business process and trends related to Customer Relationship Management, Customer Service, Marketing and Operational Efficiencies
- Working knowledge of enterprise CRM tools like Microsoft Dynamics, and associated Certification is highly desirable
- Prior experience managing a product
- Experience managing and working with multiple regions/markets
- Demonstrate leadership approach to lead, shape, connect and deliver.
- Effective communicator at all levels with strong influencing skills.
- Experience working with Agile and JIRA, is preferred. Experience in working SAFE
- Must demonstrate analytical ability and hands-on advanced Visio & EXCEL skill
- The position may require up to 10% travel

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