Network Support Engineer

1 week ago

Singapore f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:
The Network Support Engineer is a seasoned and experienced Enterprise Support professional who provides remote technical assistance on F5 solutions to internal and external customers and F5 partners. NSE handle multiple active cases of diverse scope where analysis of customer network environments and customer specific data requires a review of identifiable factors to arrive at a conclusion which can work around, restore or resolve the customer’s problem.

NSE aim to keep customers satisfied. They exercise solid judgment within an ISO certified Quality Management System set of defined procedures in order to select the best methods amongst several possible methods and techniques, to build a plan of action and take appropriate action. NSE receive little day to day instructions on their work, and general instructions on new projects or assignments. Work hours are scheduled shifts corresponding to forecasted customer activity.

Sounds interesting? Read on

What You’ll Do:
- Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors.- Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures.- Provides F5 customers and partners with a consistently high-quality support experience and manages multiple routine cases and prioritizes based upon customer and business needs.- Participates in on-going training with F5 products and related technologies.- Maintains high schedule adherence (work hours and on-phone time)- Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management.- Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies.- Performs additional projects as required.

What You’ll Bring:
- 1+ years’ experience in a professional technical support role or equivalent experience, working with relevant technologies.- Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.- Hands-on technical experience preferred with internetworking/data center operations including WAN operations (e.g. DNS, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. Potential for exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)- Experience working with public clouds like Amazon AWS, Microsoft Azure, Google Cloud Platform and possess knowledge in containerization technologies such as Dockers, Kubernetes, etc.- Proficient with Windows OS and Basic Programming/Scripting skills (Python, tcl, bash, javascript).- Experience with a main Customer Relationship Management system such as Salesforce experience is preferred.- Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.- F5 201 level Certification is preferred.

What You’ll Get:
- Hybrid working mode- Career growth and development opportunities- Recognitions and Rewards- Employee Assistance Program- Competitive pay,- comprehensive benefits
- , and cool perks- Culture of Giving Back-
- Dynamic- Diversity & Inclusion
- Interest Groups
- #LI-BH1Equal Employment Opportunity

.

  • Network Engineer

    3 days ago

    Singapore NETWORK GUARD PTE. LTD. Full time

    Roles & ResponsibilitiesJoin our global IT Engineering team dedicated to building and maintaining a high-performance, secure, and scalable infrastructure that empowers employees across the organization. As a Network Engineer, you will be a critical individual contributor supporting the design, deployment, and operation of networking and infrastructure...

  • Network Engineers

    2 days ago

    Singapore Network Guard Full time

    **About this role**: We're a rapidly-expanding engineering organization actively designing and building a modernized approach to handling and optimizing our global network traffic and infrastructure. Our work will directly impact and influence the wider organization's ability to deliver key features and provide industry-leading VPN performance, while also...

  • Network Support Engineer

    5 days ago

    Singapore Valuemax Group Ltd Full time

    Network Support Engineer Job DescriptionWe are seeking a highly skilled Network Support Engineer to join our team at Valuemax Group Ltd. The successful candidate will be responsible for providing technical support and assistance to office staff and outlet users in resolving network-related issues.The ideal candidate should have basic IT technical knowledge...

  • Network Support Engineer

    7 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our client is a subsidiary of an established company, specializing in regional IT infrastructure services. Presently they are looking for a Network Support Engineer to support network troubleshooting for regional service. 【 What you will be doing 】 - To support network troubleshooting for regional service. - Desktop management supporting Windows 10 and...

  • Transmission Network Engineer

    2 weeks ago

    Singapore Virtual Network Solutions Sdn Bhd Full time

    Perform testing, commissioning, and service provisioning for OTN / DWDM projects - Provide support for fiber loss issues by monitoring the e-OTDR in NMS. - Prepare the handover documents including the Software Acceptance Test report and Hardware Acceptance Test - Involve in network upgrading and optimization - Provide 24/7 2nd level technical support -...

  • Transmission Network Engineer

    1 week ago

    Singapore Virtual Network Solutions Sdn Bhd Full time

    Perform testing, commissioning, and service provisioning for OTN / DWDM projects - Provide support for fiber loss issues by monitoring the e-OTDR in NMS. - Prepare the handover documents including the Software Acceptance Test report and Hardware Acceptance Test - Involve in network upgrading and optimization - Provide 24/7 2nd level technical support -...

  • Network Engineer

    5 days ago

    Singapore This is an IT support group Full time

    Job Description: Oversees projects management and implementation. Codify implementation design into documentation for end user's record. Conduct training and presentations for team members and end-users. Provide technical testing or support to pre-sales engineers/customers on the network setup. Assist in technical communications with customers/partners to...

  • IT Support Engineer

    5 days ago

    Singapore Tenable Network Security, Inc. Full time

    Your RoleThe Technical Support Engineer provides support for Tenable's entire product suite, including Nessus, Security Center, Log Correlation Engine, and Nessus Network Monitor.This includes troubleshooting and correcting issues using remote techniques, recreating customer software issues in a lab environment for engineering assessment, and capturing...

  • Network and Desktop Support Technician

    6 days ago

    Singapore ENTRUST NETWORK SERVICES PTE. LTD. Full time

    At ENTRUST NETWORK SERVICES PTE. LTD., we require Network and Desktop Support Technicians to provide first-line technical support for our end-users. This involves troubleshooting and resolving technical issues related to hardware, software, and networks, as well as performing routine maintenance tasks on IT systems and equipment.Main ResponsibilitiesProvide...

  • Network Support Engineer

    3 days ago

    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities For a quick response, please send your resume to vijay@helius-tech.com Or reach out via WhatsApp at +65 9233 3815Job Title: Network Support Engineer - L2Key Accountabilities:Support and manage operations and projects related to Data Centre and Campus networks. Provide Level 2 troubleshooting and operational support for network...

  • Network Support Engineer

    2 days ago

    Singapore CLOUD TELECOMMUNICATIONS (S) PTE. LTD. Full time

    Cloud Telecom is a new FBO (Facilities-Based Operations) Telco in Singapore. We build and own underground telecom pipes and dark fibres in strategic locations in Singapore such as data centre hubs. We provide fibre services and specialise in Singapore market only as this is our key business focus and our expertise in delivering 400G, 100G and 10G bandwidth...

  • Senior Network Engineer

    6 days ago

    Singapore NETWORK GUARD PTE. LTD. Full time

    Company OverviewNavigate a complex web of technologies and contribute to the development of cutting-edge network solutions. We are a forward-thinking organization that prioritizes innovation, collaboration, and expertise.We're looking for skilled engineers passionate about building cross-platform networking components. Your contributions will play a crucial...

  • Network Support Engineer

    1 week ago

    Singapore Fluent Trade Technologies Full time

    Fluent Trade Technologies is looking for a **Network Support Engineer** to join our support, Team. We are looking for an all-around-player who will join our support team performing a variety of tasks including Server-side support (mainly Linux-based servers), Developing/Automating ways in monitoring our IT infrastructure. **What you'll do**: - Monitoring...

  • Network Security Specialist

    5 days ago

    Singapore Tenable Network Security, Inc. Full time

    About UsTenable Network Security, Inc. is the Exposure Management company.Our team of experts supports organizations around the globe, relying on us to understand and reduce cyber risk.We work with 44,000 organizations, supporting 65% of the Fortune 500, 45% of the Global 2000, and large government agencies.The Technical Support Engineer provides consistent,...

  • International Network Engineer Role

    5 days ago

    Singapore Habetz Network of Northwestern Mutual Full time

    Job SummaryWe are seeking an accomplished Telecommunication Environment/NOC Engineer who can join our dynamic team at Habetz Network of Northwestern Mutual. In this role, you will be responsible for designing, implementing, and maintaining our large-scale network infrastructure. The ideal candidate should possess strong technical expertise in WAN transport...

  • Rust Software Engineer

    6 days ago

    Singapore NETWORK GUARD PTE. LTD. Full time

    Job Description:We are seeking an experienced Rust Software Engineer to join our team as a Principal Network Engineer. The ideal candidate will have a passion for building cross-platform networking components and a strong background in Rust programming.The successful candidate will be responsible for writing high-quality, well-architected code that is easy...

  • Network Engineering Professional

    5 days ago

    Singapore This is an IT support group Full time

    Job Overview:This IT support group is seeking a highly skilled Network Engineering Professional to join their team. As a key member of the data center operations team, you will be responsible for designing and implementing network infrastructure solutions using Cisco ACI technology.About You:You have at least 10 years of experience in Cisco Network...

  • IT and Network Support Engineer

    6 days ago

    Singapore Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Hardware and Network Support Professional

    5 days ago

    Singapore This is an IT support group Full time

    Job Summary:We are seeking a skilled Hardware and Network Support Professional to join our team in Singapore. Our company is working closely with a prestigious public listed organisation, and due to our dynamic expansion, we need someone who can maintain, upgrade, and manage our in-house development environment software, server system hardware, and...

  • Network Protection Engineer

    6 days ago

    Singapore NETWORK GUARD PTE. LTD. Full time

    Key Accountabilities:The ideal candidate will have a deep understanding of security controls, audits, and configurations. They will work closely with the Security Engineering, Red Team/Pentesting Team, and the SOC to review and continuously improve their processes, procedures, and architectures. Additionally, they will provide expert insights into existing...