Group Distribution Manager

2 weeks ago

Singapore COMO HOTELS & RESORTS (ASIA) PTE. LTD. Full time

**Key Mandate**:
**Responsibilities**:

- Develop and implement distribution strategies that maximize revenue and optimize channel performance across all hotel properties.
- Manage all online distribution channels, including OTA, GDS, brand website, and third-party intermediaries (metasearch, WeChat mini-program).
- Guide hotels through the Opera Cloud migration for Revenue and Reservations-related areas.
- Oversee the smooth operation of the hotel distribution function, ensuring all committed rates are accurately and promptly loaded across all partner channels.
- Optimize PMS and CRS configuration and usage to support distribution, reservation efficiency, and data accuracy.
- Map and articulate the data flow across revenue and distribution systems to ensure alignment and operational efficiency
- Work closely with the revenue management team and the digital marketing team to ensure rate parity and optimal pricing strategies across all channels.
- Monitor and analyze distribution channel performance, identifying opportunities for improvement and implementing corrective actions.
- Oversee the integration and functionality of Opera PMS and Synxis CRS to ensure seamless connectivity and data accuracy.
- Partner with marketing and digital teams to support promotional campaigns through appropriate distribution channels.
- Establish and maintain strong relationships with key distribution partners, including contract negotiation when necessary.
- Provide training and support to property-level teams on best practices and system usage across revenue and reservation platforms.
- Provide guidelines and ensure the Reservations Team adheres to the data entry policy to maintain high data quality.
- Support the implementation of best practices in RMS (IDeaS G3) and ensure that the revenue strategy is effectively translated into distribution channels.
- Stay up to date with industry trends and emerging technologies to keep the company at the forefront of distribution strategies.
- Prepare regular reports and presentations for senior management, detailing performance metrics and strategic recommendations.

**Job Requirements**:
**Qualifications**:

- Bachelor degree in Hospitality Management, Business Administration, or a related field, and possess certification in revenue or distribution management.
- Minimum 5 years of experience in hotel distribution management with a medium-sized hotel company at a cluster or corporate level, or in a similar role, with a proven track record of success.
- Extensive experience with Opera Cloud and V5 (PMS) and Synxis CRS is required.
- Prior experience completing an Opera migration project is preferred.
- Familiarity with additional distribution platforms, PMS (e.g. Mews), RMS (IDeaS G3), Rateshopping tool (Lighthouse), BI tool (e.g. Power BI, Opera R&A, Hotel IQ).
- Strong analytical skills and the ability to interpret complex data to support strategic decisions.
- Excellent communication and interpersonal skills; able to work effectively across departments.
- Strong negotiation skills and experience managing vendor relationships.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Ability to work independently and manage multiple projects in a fast-paced environment.

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