Senior Service Delivery Manager

3 days ago


Outram, Singapore GECO Asia Full time

**Senior Service Delivery Manager**:
We are looking for a motivated and experienced **Senior Service Delivery Manager** to join our team As a Service Delivery Manager, you will be responsible for managing day to day support of large-scale maintenance projects meeting customer’s requirements and service level agreements.

**Job Requirements & Qualification**:

- Mandatory Skill: Infra Service Delivery Management
- Other Skill:

- ITIL IT Service Management
- Customer Relationship Management
- Project Management
- At least 10 years of experience in Project Delivery

**Job Roles & Responsibilities**:

- Act as a focal point for all support related queries and issues
- Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
- Review with support team to ensure that all support tasks and deliverables meet quality and service levels
- Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
- Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
- Review and approve service request/enhancement effort, schedules, and risk plans
- Review and raise resource requirement
- Responsible for resource forecasting and planning
- Review, monitor and report project health status



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