Ramp Services Team Leader

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

As a Ramp Services Team Leader, you will play a key role in supervising and coordinating ramp operations, ensuring compliance with airline standards, safety regulations, and operational excellence. You will lead a dedicated team, ensuring smooth execution of baggage handling, aircraft cleaning, and ramp services while supporting daily operations.

**What you will be doing**- **Supervision and Coordination**:

- Oversee the day-to-day operations as directed by the Duty Manager within the ramp services team, ensuring all activities are carried out in a timely and efficient manner.
- Coordinate with the various teams (ramp, baggage, cleaning and flight operations) to ensure proper aircraft handling, including but not limited to baggage loading/unloading, pushback, and de-icing.
- Ensure smooth and safe operation of all ramp equipment and vehicles.
- Provide daily leadership and guidance to ramp agents and other ramp services team members, ensuring they are performing their duties according to safety protocols and company / customer standard operating procedures.
- **Safety and Compliance**:

- Enforce safety regulations and standards to ensure the safety of ramp personnel, aircraft, and ground operations.
- Conduct safety briefings for all ramp personnel to ensure compliance with airport and regulatory guidelines.
- Monitor the ramp for hazards and take immediate corrective action to mitigate risks.
- **Operational Performance**:

- Monitor aircraft turn times and work to minimise delays by ensuring ramp operations are efficient.
- Maintain high levels of on-time performance (OTP) by coordinating aircraft handling and services.
- Track and report operational issues, delays, and irregularities, escalating as necessary to the Ramp Duty Manager and Station Manager.
- Communicate with appropriate parties to manage and resolve operational challenges.
- **Customer Service and Quality Assurance**:

- Ensure the quality of service provided to passengers, airlines, and other stakeholders is always high.
- Resolve customer complaints or issues related to ground services in a professional manner.
- Perform quality checks on all ground services provided, including baggage handling, and aircraft cleanliness
- Ensure stocktake levels are correct for all airline requirements including ULD (daily) and cleaning supplies (monthly)
- **Resource Management**:

- Allocate resources (personnel, equipment, vehicles) to meet operational demands.
- Ensure the correct equipment is available and functioning for each operation, including pushback tugs, de-icing machines, and ground support vehicles.
- Maintain records of equipment usage, maintenance, and inventory.
- **Emergency Response**:

- Lead and manage ramp emergency response in the event of accidents or incidents.
- Act as the point of contact for emergency situations, ensuring prompt and effective response to any accidents, spills, or safety breaches.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

**Safety, Security, WellBeing and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

**What we are looking for**- **Education**:

- High school diploma or equivalent required.
- A bachelor's degree in aviation management, Business, or a related field is preferred.
- **Experience**:

- Previous experience in ground operations or ramp services (2+ years preferred).
- Proven leadership experience in a fast-paced, safety-critical environment.
- Experience with aircraft handling, ramp operations, and customer service is highly desirable.
- **Skills**:

- Strong leadership, communication, and interpersonal skills.
- Ability to manage multiple tasks simultaneously under pressure.
- Familiarity with aviation safety and regulatory standards
- Proficiency with basic computer systems and operational software.
- **Physical Requirements**:

- Ability to work in outdoor, sometimes adverse, weather conditions