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Client Support Associate

2 weeks ago

Orchard, Singapore NCA Association Full time

**About Us**
Join our supportive and family-focused workplace where mentorship is key, and work-life balance is a priority. We encourage our team to grow personally and professionally, offering competitive remuneration without the pressure of overtime. Here, we support you in becoming your own boss in your career journey.
- Build strong relationships with clients to understand their needs and provide solutions.
- Collaborate with internal teams to resolve client issues promptly.
- Maintain accurate records of client interactions.
- Provide feedback to improve products and services.
- Assist in onboarding new clients and providing training sessions.
- Proactively identify ways to enhance the client experience.

**Requirements**:

- Local diploma or Bachelor's degree from a local university or in a related field.
- Excellent interpersonal and communication skills.
- Problem-solving mindset and ability to work under pressure.
- Strong organizational skills and attention to detail.
- Familiarity with CRM tools and customer support best practices.
- A positive attitude and eagerness to learn.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $3,200.00 - $4,900.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Flexible schedule
- Health insurance
- Parental leave
- Professional development

Schedule:

- Early shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus

Work Location: In person