Product Manager, Chat

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

**Team Introduction**

The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binance’s global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience.

**Responsibilities**:

- Responsible for the globalization of the instant messaging (IM) product across both app and web portal, and for developing product strategies aligned with business goals.
- Create and maintain the IM product roadmap, milestones, and backlog, aligning with strategic priorities for product penetration in various overseas markets.
- Drive global product and feature launches; lead beta programs by defining product specifications and collaborating with designers, engineers, and business stakeholders.
- Collect and consolidate customer feedback and facilitate user studies to build products that reflect customers’ needs and requirements.
- Conduct market research and analyze regional data, working closely with overseas and local operations teams to deliver market-fit solutions.
- Facilitate communication with cross-functional teams overseas to coordinate project progress.

**Requirements**:

- Proven experience in launching and managing large-scale, global instant messaging (IM) products, with a strong track record of successful outcomes.
- 5+ years of product management experience, with demonstrated technical expertise.
- Skilled in identifying customer needs, running prototypes and iterations, and making data-driven decisions to optimize products.
- Solid understanding of IM products and user scenarios, with the ability to drive product improvements and growth across the company.
- Strong ability to define clear, concise product requirements and collaborate effectively with engineering teams to deliver on specifications.
- Excellent problem-solving, interpersonal, and communication skills.
- Comfortable managing multiple projects and responsibilities in a fast-paced environment.
- Strong project management skills, with the ability to ensure on-time delivery and execution.
- Collaborative mindset with the ability to influence and align cross-functional teams and business stakeholders to drive product adoption and market success.
- Bilingual in English and Mandarin is required to effectively coordinate with overseas partners and stakeholders.

**Nice to Have**:

- Experience working on IM products at an international company.
- Familiarity with IM scenarios such as communities, group chats, or trading environments.

**Why Binance**
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.