Officer/associate, Client Services

2 weeks ago

Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time

**About the role**

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

**Responsibilities**:

- Liaising with internal and external stakeholders to ensure timely solutions to issues that may arise while onboarding for retail and corporate clients.
- Providing advice and assisting business units on onboarding document requirements that needs to be obtained from clients.
- Using comprehensive and diplomacy skills to deal with clients, ensuring that all documentations are full and processed correctly, including the client's updating of information in accordance with corporate policy and regulatory standards.
- AML/KYC screening of individuals and entities, as well as client due diligence.
- Opening trading accounts at our Investment Centre and assisting clients at the front desk.
- Process individual account opening, including reactivation of dormant accounts.
- Process client update of information to their accounts
- Perform any other responsibilities/tasks as assigned by immediate supervisor from time to time

**Job Requirements**
- Minimum Diploma / GCE "A" Levels
- A relevant working experience in a stockbroking industry or any other relevant working experience in a similar capacity will be an advantage.
- Able to communicate well both verbally and in writing.
- Good interpersonal and communication skills
- Demonstrate strong customer-focused qualities and the ability to give excellent client service.
- The ability to take ownership of a client’s enquiries and possess a "go above and beyond" attitude
- A pleasant personality and good customer orientation mind sets

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