Receptionist

3 days ago

Changi, Singapore Peoplebank Singapore Pte Ltd Full time

**Changi, able to work on shift basis (allowances available)**

We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

**WHAT YOU’LL BE DOING**
- Handle guest check-in including the processing of their reservations and rooming at the unit level.
- Handle all guest requests during their stay.
- Handle all front desk cashiering duties.
- Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
- Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
- Support sales and marketing by providing relevant information including customer feedback and sales leads.
- Manage the daily gymnasium, sauna, and Residents’ Lounge operations.
- Manage individual portfolio assigned to maximize guest satisfaction.
- Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
- Contribute to receive guest feedback forms to meet 20% of all departures.
- Perform other ad-hoc duties as assigned.

**WHAT WE ARE LOOKING FOR**
- A Talent who can work with peers and team members in a harmonic way and shows respect for views and contributions of other team members.
- A talent who can work independently with minimum supervision on assigned tasks.
- A talent who has an eye for detail and service oriented.

**Job Types**: Full-time, Permanent

Pay: $2,800.00 - $3,300.00 per month

**Benefits**:

- Food allowance

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person

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