
Customer Support Officer
1 week ago
Industry/ Organization Type: Industrial Machinery Installation & Rental
- Position Title**:Customer Support Officer/ Customer Service Officer (Operations)**:
- Working Location: Tuas
- Working Hours: 5 Days, Tuesday - Friday (8 am - 6 pm)/ Sat (8 am - 5 pm)
- Salary Package**:Basic Up to $2,800 + Variable bonus**:
- Duration: Permanent
**Key Responsibilities**
- Conduct first-level investigations into customers' complaints.
- Escalate complex issues to relevant departments or management when necessary.
- Coordinate with the technicians to schedule and confirm service appointments.
- Organize servicing schedules and liaise with technicians on day-to-day operations.
- Foster customer engagement, focusing on satisfaction and building loyalty.
- Execute additional tasks as delegated by your Superior.
**APPLY NOW**
- Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
- Minimum 1 to 2 years relevant experience in call centre/ customer service.
- Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
- Must be able to multitask in a fast-moving environment.
- Proficient in MS Office.
Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
**Job Types**: Full-time, Permanent
**Salary**: $2,200.00 - $2,800.00 per month
License/Certification:
Work Location: In person
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