Sr. Project Manager

The Sr. Project Manager position is a key role within the Global IT Operations organization to support the ever-growing products and services provided globally.

The role of the IT Shared Service is to be the provider of end-to-end support to our user base worldwide, thus the high level of expertise required to ensure the Global IT Operations is fully self-sufficient.

The primary focus is to provide technical leadership to manage network infrastructure design and implementation projects.

Key Responsibilities:

- Overall responsibility for the company’s network designs and network installation projects.
- Coordinate and manage activities of the company’s engineering team and oversee programs to train and manage network engineering resources and other third-party service provider.
- Primary interface responsible for network related services carried out by the company’s service providers
- Monitor vendor compliance with SLA’s and other commitments, and provide management reports and other qualitative data to measure the effectiveness of service provided
- Understand and communicate company’s networking design and implementation standards to assure accurate service delivery to be delivered by service provider as required
- Develop organizational structure and ongoing workflows to deliver/maintain rigorous networking standards and practices across the engineering staff and the company
- Work closely with the assigned engineering staff to develop each team member in their assigned role
- Coordinate solutions and necessary escalations with vendors and network engineer for service delivery issues
- Actively contribute to improve and map LAN/WAN/Wireless/VoIP processes within ITIL framework
- Understand complex LAN/WAN/Wireless/VoIP integration with WAN, LAN, Wireless, VoIP customer network.
- Work with Business Units, Development team, and IT Infrastructure team members to ensure overall performance meets/exceeds service level objectives.

**Requirements**:

- Must have ability to work in a fast-paced environment demonstrating autonomy in conforming to strategic intent while adhering to team values
- Excellent communications and interpersonal and presentation skills
- Experience producing business relevant presentations and technical oriented writing is mandatory.
- Demonstrated project leadership experience
- Self-starter and self-motivated, willing to go extra mile and being flexible in work.
- Solution driven able to react quickly and resolve issues so that the workflow can continues.
- Must be a team player and able to work with and through others.

Ability to influence others and move toward a common vision or goal.

**Required Work Experience**
- At least 8 years of experience in network solutioning role in global distributed organization
- Industry Technical Certifications are required: CCNP, CCDP or CCIE and CCVP and CCNA Wireless, CWNA or CWNP, experience with Microsoft, Linux, Networking
- Excellent knowledge on Legacy LAN/WAN/Wireless/VoIP technology, (Cisco Router, Cisco Switch, Cisco Wireless, Cisco VoIP, Cisco ISE, Cisco ASA Firewall, Checkpoint Firewall, Juniper Pulse Secure, RSA, etc.)
- Excellent protocol skills: (BGP,OSPF, EIGRP, IPSec, RSVP, VTP, VLAN, STP, QoS, TCP/IP, IP Address, Frame Relay, HSRP, VRRP, NAT, ACL, H323, RTP, RTCP, cRTP, sRTP, etc. )
- Good LAN/WAN/Wireless/VoIP Tools: SolarWinds, SCOM, Sitescope, etc.
- Good Networking skills: Linux, Router, Switch L2, Switch L3, Wireless, VoIP
- Familiar with accreditation, certification, and compliance requirements such as ISO 27001, Cyber Essentials, PCIDSS etc.