Service Design and Transformation Manager

2 weeks ago


Paya Lebar, Singapore WSG Workforce Singapore Agency Full time

[What the role is]

[What you will be working on]

Key Skills and Competencies:
Service Design Expertise:

- Proficiency in service design methodologies and tools
- Ability to create and implement service blueprints
- Experienced in conducting user research and synthesising insights
- Skilled in developing user personas and journey maps, identifying service gaps where required

Data Analysis and Insights:

- Proficiency in analysing qualitative and quantitative data
- Ability to translate data insights into actionable design decisions
- Experienced with analytics tools and metrics for measuring service performance

Digital Transformation:

- Understanding of digital technologies and their impact on service delivery
- Experienced in transforming traditional services into digital experiences
- Knowledge of emerging trends in service design and digital innovation

Staffing and Reporting
- Proficiency in coordinating and synthesising inputs from diverse team members, and presenting information for different audiences
- Ability to manage and prioritise multiple high-level requests simultaneously
- Strong attention to detail and nuance

Budget Management and Procurement:

- Ability to process billing invoices accurately and track budgets effectively
- Skilled in coordinating complex procurement process and contract preparation
- Knowledgeable in procurement processes and documentation (e.g., ITT, ITQ, RFI)

Stakeholder Management and Communication
- Proven ability to engage cross-functional teams
- Strong communication (written and verbal) and interpersonal skills
- Ability to present complex ideas to diverse audiences

Adaptability and Lifelong Learning:

- Willingness to adapt to changing project requirements and methodologies
- Commitment to staying current with industry trends and best practices
- Openness to feedback and continuous improvement

[What we are looking for]

**Responsibilities**:

- Drive service design process for product innovation and service transformation initiatives
- Collaborate with product owners, developers, and other stakeholders to ensure seamless integration of service design into the product development lifecycle
- Develop and implement service design strategies aligned with organisational and policy goals
- Measure and report on the impact of service design initiatives
- Coordinate staffing requirements and liaise with planning and policy teams to ensure alignment of team's portfolio with broader organisational strategies and resource allocation
- Manage budget utilisation, including processing invoices and tracking expenditures
- Coordinate procurement activities, including preparation of PCMs and management of tender processes
- All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting._



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