Junior Client Services Executive

3 days ago

City Hall, Singapore SH Corp Full time

**Job Title: Client Services AssociateLocation**

CBD - City Hall

**Working Hours**

Office Hours

**Department**

Client Services

**About the Company**

Our client is a globally recognized trading firm that provides tailored trading solutions to both consumer and institutional investors, enabling them to engage in diverse financial markets.

**About the Job**

As a Client Services Associate, you will play a critical role in supporting clients, ensuring smooth communication, and delivering an exceptional customer experience. You will manage client queries across various channels, support onboarding, and maintain a high standard of service quality.

**Key Responsibilities**:

- Provide prompt responses to clients, ensuring they receive timely support and clear information.
- Escalate complex queries to the appropriate departments and follow up to ensure clients are updated.
- Serve as the main contact for designated clients, nurturing and strengthening client relationships.
- Participate in market research and client platform training initiatives as required.
- Assist in onboarding new clients, guiding them through account setup and helping them transition smoothly to our services.
- Maintain accurate records of all client interactions and transactions in the CRM system for tracking and reporting purposes.

**Requirements and Skills**
- **Education**: A local diploma or a Bachelor’s degree.
- **Communication Skills**: Strong verbal and written communication skills are essential.
- **Experience**: At least 1 year of relevant work experience is advantageous, but not mandatory. Fresh graduates are encouraged to apply.
- **Technical Skills**: Proficiency in Microsoft Office Suite and CRM software.
- **Team & Independence**: Ability to work both independently and collaboratively within a team.
- **Problem-Solving**: Proactive, solution-oriented approach to client needs and issues.

This role is a great opportunity to build a career in client services within the financial industry, engaging with clients and growing alongside an industry leader.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From $3,200.00 per month

**Benefits**:

- Flexible schedule
- Food allowance
- Health insurance
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

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